Job description

NICE InContact Developer Overview:

This position will be primarily responsible for delivering NICE Call Recording enhancements across the Enterprise voice footprint (call centers, back office, small and remote sites). Accountability for design, implementation, and tier 3 support for the voice and data infrastructure associated with NICE including integration with PBX, ACD and CTI components.

Candidate must be able to demonstrate the ability to assess customer business needs, convert design details and deliver telecommunication application solutions for various types of business units with scale of 1 seat to 10,000 seats.

Requirements:

• NICE CXONE Experience with strong scripting.
• 5 – 7 years of experience with NICE Call Recording system administration and engineering
• 3 – 5 years of telephony/contact center experience
• Analytical experience
• Basic Cisco VoIP knowledge required
• Excellent communication skills and attention to detail
• Cisco certification is a plus

Job Type: Full-time

Salary: $65.00 - $75.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift

Experience:

• NICE Call Recording system administration: 5 years (Preferred)
• NICE CX Scripting: 5 years (Preferred)

Work Location: Remote

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