Job description
Position: Operations Technician II
Location: Tempe AZ 85283
Duration: 12 Months
Job Type: Contract
Work Type: Remote
Job Description:
- Resolves routine trouble tickets.
- Strong working knowledge and experience in Ethernet and IP Layer 1 and 2, communications (IPv4, IPv6, routing protocols).
- Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc.).
- Proactively monitor and respond to and resolve network alarms and customer opening tickets for issues with circuits.
- Perform circuit and equipment/network restoration, recognize potential jeopardy conditions and notify management and Program Office with risk potential and impact assessments.
- Management of circuits Ethernet & IP), perform testing as well.
Minimum Qualifications:
- Associate degree or equivalent education and relevant experience.
- Minimum 3 yrs related experience in specific area or equivalent.
- May require technical certification.
Job Type: Contract
Pay: $19.00 - $30.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- How many years of experience do you have as Network Technician/ Operations Technician?
- How many years of experience do you have in Ethernet and IP Layer 1 and 2, communications (IPv4, IPv6, routing protocols)?
- How many years of experience do you have in using Ticketing Systems? Please name few ticketing systems you have used so far.
- How many years of technical knowledge/experience do you have in MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc?
Education:
- Associate (Preferred)
Work Location: Remote
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