• Infrastructure Support:Provides 7 x 24 IT infrastructure support as part of the regular on-call rotation.
• Troubleshooting:May provide technical leadership and guidance to more junior team members. Performs troubleshooting and resolution on networks.
• Maintenance:Repairs, upgrades, and provides preventative maintenance on nearly all technologies in the production environment. Proactively monitors all platforms, ensuring uptime, performance, and service levels are always maintained for all production networks.
• Process Improvement:Assists in Creating new processes for better support and training. Creating new automation to reduce human error. Innovate on technology.
• Testing:Participates in Business continuity testing and execution.
• Incident Support:Supports the incident management processes. Able to monitor ticket queues and resolve production performance, server, and application related issues to ensure the restoration of the environment.
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Minimum Formal Qualifications for this Position

• Bachelor's Degree in Computer Science, Business Information Networks, or related technical field of study.
• 2+ years' combined experience related to network administration.

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experience.

Technical or Specialized Knowledge/Skills:

• Strong communication skills (written, verbal, and listening) with specific ability to translate detailed technical details to a non-technical audience.
• Intermediate knowledge and experience in regulations and best practices for technical deployments in a financial industry.
• Excellent analytical skills.
• Advanced experience and knowledge in networking, security, networks administration, Disaster Recovery, and/or server management.
• Advanced knowledge of IT networks/data security as it relates to financial institutions or other industries that must comply with federal regulations.
• Excellent customer service skills.
• Proficient with the Microsoft Office Suite of products (Word/Excel/Outlook).

Certifications Required:

• MCSE, MCSA, VMware VCP, CCNA, or certifications awarded on installed application. preferred

Environmental, Physical and Psychological Requirements

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Lifting - Rarely (40 Lbs)
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Occasionally
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Occasionally
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Occasionally
• Noises louder than normal speaking volume - Occasionally
• Temperature Changes - Rarely
• Atmospheric Conditions - Rarely

Typical Pay Range: $82,077 to $107,736 per Year (I15)

This position is eligible for our corporate bonus program based on company performance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Benefits Summary Sheet - 2023

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Notice to Staffing Agencies:

Ent Credit Union will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Ent Credit Union, including unsolicited resumes sent to a Ent Credit Union mailing address, fax machine or email address, directly to Ent Credit Union employees, or to Ent Credit Union resume database will be considered Ent Credit Union property. Ent Credit Union will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Ent Credit Union will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Ent Credit Union's recruiting function to submit resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. Ent Credit Union will not pay a fee to any Agency that does not have such agreement in place. Agency agreements will only be valid if in writing and signed by Ent Credit Union's Human Resources Representative or his/ her designee. No other Ent Credit Union employee is authorized to bind Ent Credit Union to any agreement regarding the placement of candidates by Agencies