Job Description Summary

Responsible for project operations and programs support including standardization, quality management, document management, methods creation and maintenance, process improvement and tools for the project management function. Owns/influences budgets and operating plans. The role is guided by operating policy. Works with cross functional teams. The role has autonomy within the operational area or a segment within a larger business unit. The role may have a major impact on a small business unit or Family within a Function or P&L. High levels of evaluative judgment and operational acumen are required to achieve outcomes.

Job Description

About us:
Grid Solutions, a GE Renewable Energy business, serves customers globally with over 12,000 employees. We provide power utilities and industries worldwide with equipment, systems, and services to bring power reliably and efficiently from the point of generation to end power consumers. We are focused on addressing the challenges of the energy transition by enabling the safe and reliable connection of renewable and distributed energy resources to the grid. For more about GE’s Grid Solutions, visit https://www.gegridsolutions.com.

Essential Responsibilities:

• Lead the Quality function across a Region, from ITO (Inquiry to Order) to OTR (Order To Remission) execution processes & their associated functions such as Tendering, Project Manager, Engineering, Procurement, Construction and Commissioning, where relevant.
• Support the Region Operations Leader to impactful actions from Root Cause Analysis and by selecting the important Quality topics for escalation.
• Support the Cultural change applying Lean tools and leading key initiatives for sustainable Lean Culture and Continuous Improvement. Support Region Leader in Hoshin Kanri, Bowler, PSR and Action plan to successfully deliver Region Strategy.
• Define the Regional Quality roadmap to support strategic transformation
• Elaborate actions and set priorities to maximize process efficiency (across the Region and at site), for project delivery performance and customer satisfaction. Ensure the engagement of the Regional management committee and of the management at site level around Quality policy, processes and actions.
• Monitor Quality performance and drive improvement plan. Support Region Leader in regular business reviews and in budget exercise.
• Monitor & develop Customer Satisfaction through relevant Customer surveys and Customer claim analysis.
• Ensure that the metrics and feedback from Customers and complaint management (ACT) are properly analysed to identify major contributors to dissatisfaction, deviations, root causes, to build and follow up action plan.
• Assess suitability of tools and processes associated to customer satisfaction, foster best practices sharing
• In line with the global QMS leader and with the global Process Leaders, organize internal audits and secure their on-time execution, identify gaps and deviations, ensure the launch of corrective actions by units, secure timely closure of the audit findings and effectiveness of actions.
• Ensure continued and future certification of Regional entities to required international standards in line with business needs
• Proactively analyze the metrics and feedback associated with processes and solutions to identify deviations, root causes and prepare recommendations for improvement in performance. Manage the Regional portfolio of improvement actions and lead actions (containment, curative, preventive).
• Lead continuous improvement & quality mindset: discipline, reliability, predictability, transparency, sense of detail, and do right the first time, PDCA, root cause analysis (8D, PSR, etc).
• Ensure that PSR, 8D actions are completed and sustainable and communication with all functions are done using registered Lessons Learned.
• Ensure that the selected suppliers and parts supplied meet quality requirements (NB: qualification of suppliers is under Supplier Performance responsibility; qualification of parts is under PL responsibility) by supporting related Functions to register supplier performance in the tools. Support the Cost Recovery process with Sourcing, Procurement and Project Controls.
• Lead and manage the quality function in the Region (team of 4 professionals) as well as hire, train, evaluate and develop people in the team.

Qualifications/Requirements

• Bachelor's Degree from an accredited college/university or equivalent experience
• Minimum of 5 years of experience in Quality within companies that deliver projects with civil works as part of the scope

Desired Characteristics

• Six Sigma Green Belt
• Experience in Transactional Lean (Process, Projects, Functions, etc)
• Leadership skills to drive Project Managers and Site Managers in process compliance
• Experience in Project Management or any other function under Project Execution (Construction, Engineering, etc)
• Knowledge & experience in Lean principles
• Demonstrates ability to lead continuous improvement actions with strong portfolio and project management
• Experience of management and of leading by influence within a matrix organization
• Knowledge of ISO 9001 philosophy and principles
• Ability to analyze processes and drive process re-engineering for a higher performance
• Ability to dig down into causal analysis to identify root causes of non-quality
• Understand key drivers of Project Delivery, Product Quality, Product Development and Delivery Life Cycle

The salary range for this position is 126,100.00 - 175,000.00 USD Annual. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for a performance bonus. 126,100.00 - 168,100.00 - 210,100.00 USD Annual

Additional Information

#LI-Remote - This is a remote position