Job description

Department: Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:
All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Manager Ground Operations Analytics inves ts our Purpose by leading a Team that collects Ground Operations data to identify and analyze performance trends. This role supports the reporting that comes from performance statistics. The Manager Ground Operations Analytics is a strong communicator who is excited to lead a Team in driving the future of Ground Operations.

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.

Additional Details:
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences .
Job Summary
Responsible for bettering the operation through leading the Operational Analytics Team by developing analytically based strategies and execution plans to contribute operational performance and the bottom line.
Model the Southwest Way
Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
Invest in Leadership and self-growth through participating in continuous learning and development
Responsibilities
Coordinate the staffing standards to balance efficiency with cost savings and operational integrity
Evaluate strategies and analyze alternative solutions to improve productivity and operational performance
Ensure the approvals of headcount outside of budget planning process are just and valid
Conduct root cause analysis on overtime and manpower related challenges
Manage cross-functional relationships with all Ground Operations groups to assist meeting short and long-term goals that benefit the Department
Assist with the dissemination of operational and financial data and acts as the primary point person on all analysis related to Ground Ops KPIs
Identify new information sources and ensure proper distribution of critical information to decision makers
Manage special projects as assigned by Sr Manager
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills, and Abilities
Knowledge of developing and delivering presentations to large audiences, including senior leadership
Excellent written and verbal communication skills including the ability to communicate complex issues in a structured, concise manner
Proficiency and extensive use of spreadsheets, word processing, graphics, and database software
Possess strong analytical and problem-solving skills
Skilled in using Microsoft Office applications
Ability to exercise business judgment, to communicate persuasive conclusions and insights, and to build relationships
Ability to project poise, confidence, and maturity in both internal and external situations
Ability to effectively lead Team members
Ability to meet deadlines, often within very tight timeframes
Ability to serve a full range of assignments
Ability to assume a high level of responsibility and to provide direction in a cross-functional, team-oriented environment
Ability to effectively manage highly sensitive and confidential information
Ability to identify and resolve issues
Ability to design and conduct analyses, as well as synthesizing recommendations
Preferred experience with Tableau, Alteryx, EDW, and SQL
Education
Required: High School Diploma or GED
Experience
Demonstrated experience in directly or indirectly leading team(s)

Fully functioning, broad knowledge in:
Leadership
Financial Analysis
SQL
Essbase and Tableau
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:
Competitive market salary from $112,950 per year to $125,500 per
year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per

paycheck *

• Potential for annual ProfitSharing contribution toward retirement - when

Southwest profits, you profit**

• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
• Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan’s vesting schedule and applicableIRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.
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