Job description
Job Description:
This position is to provide service and support to our managed care customers through verbal or written communication. This position acts as the primary liaison both telephonic and in-person between all members and the plan.
Responsibilities:
- Handles escalated calls
- Serves as floor and general supervisor; directing phone flow and taking representative questions to help with call management
- Delegates work to Representatives as needed
- Monitors Representatives for quality and training purposes
- Handles system emergencies with direction from IT department and/or appropriate vendor
- Assists with Representative task assignments in the Manager's absence
- Assists in disseminating information to staff as needed
- Monitors call traffic and makes adjustments based on call center traffic patterns
- Performs other related duties and special projects as requested
- All other duties assigned by management
- Collaborate with and maintain open communication with all departments within CHRISTUS Health to ensure effective and efficient workflow and facilitate completion of tasks/goals
- Follow the CHRISTUS Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI)
Requirements:
High School Diploma
#INDINT
1139927
Job Types: Full-time, Contract
Pay: $13.00 - $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Irving, TX: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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