Job description

Administration

Position: Member Service Receptionist

Job Summary

Responsible for light administrative duties such as answering phones and emails, greeting and directing members and visitors to their desired locations, making and maintaining dining reservations.

Must have strong communication and customer service skills.

Job Responsibilities

1. Serve members and visitors by greeting, welcoming, and directing them appropriately.

2. Notify staff of visitor arrival.

3. Answer phone calls and emails in a timely manner.

4. Relay information to oncoming reception and report any messages pertaining to the function of their duties as well as any irregularities.

5. Maintain dining and event reservations with the assistance of the Dining Room Manager.

Please Note:

a. Reservations for more than 12 for lunch and more than 14 for dinner must be referred to the appropriate Manager for room availability and menu options.

b. Reservations for the Board Room and Cavalier Room must be made thru the Catering Director.

c. All meeting and appointments are to be made by Management.

6. Supports continuity among departments by disseminating all pertinent information.

7. Contributes to team effort by accomplishing related results as needed.

8. Be knowledgeable of daily activities at the Club.

9. Keep a safe and clean reception area.

10. Receive, sort and notification of packages and deliveries.

11. Assist Admin office with monthly member statement mailings.

12. All other tasks as assigned.

Reception Qualifications

1. Telephone skills

2. Verbal Communication

3. Professionalism

4. Member and Visitor focus

5. Relaying information to others

6. Ability to handle high volume situations

7. Have organizational skills

Requirements

1. Telephone skills

2. Advanced Office software skills

3. Flexible hours

4. Profession appearance

5. Reliable transportation

6. Ability to learn Club’s Northstar System

Reports to
Food and Beverage Director
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Work Location:

• One location

Work Remotely

• No

Job Type: Part-time

Pay: From $15.00 per hour

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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