Job description

Job description

This full time medical secretary position is in a 2 -MD, 2 NP Internal Medicine office in Millis. Medical office experience plus. Bilingual a plus.

Hours: M-FR 8:00a.m. - 5:00 p.m.

Principal Duties and Responsibilities:

• Managing telephone calls is the most important task. Secretaries are expected to handle multiple lines at the same time, triage calls appropriately, and “own” needed followup actions. At least 70% of calls should be resolved by the secretary without need to hand off to another staff member.
• Check-in is the 2nd most important task. Provide patients with a welcoming, professional, flexible demeanor. Ensure key tasks such as eligibility checking, referral management, copay collection, registration updates, and communication with other staff consistently follow CRMA and office protocols.
• Be comfortable in a multi-tasking, fast-paced environment where your priorities will constantly shift throughout the day.
• Handle “demanding” patients and physicians with a smile and willingness to substitute your own needs to their needs, even if it makes your job harder.
• Understand common medical terminology and workflows.
• Process requests for referrals and prescription refills requests, online, phone, and in-person.
• Responsible for appointment scheduling, patient registration/discharge and making referral/ancillary appointments.
• Collects appropriate copays, deductibles and other related payments that are due at time of service.
• Prepares daily deposit and adheres to established cash control policies and procedures as directed.
• Answers patients questions regarding insurance and provides explanation of charges when appropriate.
• Supports and assists all physicians and clinical staff with patient flow.
• Using online and paper lookup tools, transcribes narrative diagnostic codes (ex. “Diabetes”) to ICD10 codes (ex. E11.9) for MD billable encounters.
• Proficiently processes referrals and prior authorizations. Understand how referral requirements vary by insurance plan.
• Coordinates mail processing for office to include receipt of record releases, copying of records, mailing out records and responding to other general office requests via mail.
• Manages physician schedule by following up on patient no-shows, sending reminder cards and/or providing telephone reminders for physical exams.
• Maintains and orders office supplies.
• Performs other duties as assigned by Office Manager

Benefits Package Highlights

1. Health Insurance: 90% of premium paid by CRMA for fulltime staff, prorated for part-time.

2. 10 paid holidays/yr. 17 vacation/sick days/yr in addition. Prorated for part-time.

3. Dental, Vision, and Life available.

4. 401k 4% contribution by CRMA

5. FSA/HSA available

Job Type: Full-time

Pay: From $18.00 per hour

Job Type: Full-time

Pay: From $20.00 per hour

Healthcare setting:

• Medical office

Medical specialties:

• Internal Medicine

Schedule:

• Monday to Friday

COVID-19 considerations:
CRMA requires all staff to be vaccinated and boosted for Covid

Education:

• High school or equivalent (Preferred)

Experience:

• Medical office: 1 year (Preferred)
• EMR systems: 1 year (Preferred)

Work Location: In person

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