Job description

Administrative Assistant, Front Desk

Duke City Urgent Care is seeking 2 outstanding individuals to join our team! We're looking for two full time Front Desk administrative assistants to wok at our multiple fast-paced urgent care locations in Albuquerque and the surrounding areas. Duke City prides itself on providing fast, friendly, quality care to the residents of New Mexico! Teamwork is one of our core values, so if you're an energetic team player with a positive attitude who loves to go above and beyond, we're looking for you!

Overview/Job Purpose

The Administrative Assistant, Front Desk is the first point of contact between patients and DCUC. A positive approach to your duties and exceptional customer service are critical to the success of the entire visit. The Administrative Assistant, Front Desk primary purpose is to provide daily administrative support for staff, patients, families, and/or visitors. Job responsibilities include greeting patients and office operations, such as answering telephones, printing, copying, faxing, scanning, collecting/processing payments, and ensuring accuracy of data entry when obtaining patient information.

Summary of Primary Duties

As an Administrative Assistant, Front Desk, your day-to-day duties may include:

Greeting and welcoming patients

Completing patient registration process by inputting patient demographics and financial information o May include follow up on any missing or incorrect information with patients

Verifying insurance eligibility and relaying relevant information on payment, billing, and collection processes and policies

Notifying, explaining, and collecting co-pays, deductibles, and co-insurance as appropriate

Obtaining signatures on all required documents

Handling all forms of payment including cash and maintaining a balanced drawer

Answering non-medical patient questions and providing information

Maintaining and organizing the waiting room/lobby area.

Retrieving and faxing/mailing medical records

Answering calls and taking messages

Checking voicemail messages

Maintaining a clean, neat, and organized work area

Functioning as an effective team member

Performing other duties as assigned

Staff Accountability

The Administrative Assistant, Front Desk will be held accountable for the criteria listed below:

Accuracy of data entry on registration for all patients
Accuracy of accepting and processing payments
Knowledge of In-Network and Out-of-Network provider
Paying attention to detail
Ability to multi-task and work well under pressure
De-escalating and directing all patient complaints and concerns to proper area of management
Balancing of day sheet, cash/check collections, and credit card summary report

Experience Required:

Completion of or equal to one year of relevant work experience and/or customer service in a healthcare setting

Skills Required:

Minimal Lifting, bending and stooping, sitting for 6-8 hours a day. Walking or standing up to
2 hours a day, continuous hand and wrist movement for data entry

To maintain a positive attitude in a busy, team-based environment

Ability to multitask and prioritize appropriately while maintaining appropriate organization

Qualifications:

High School Diploma

Understanding and verification of medical insurance

Ability to work independently and with the public in a high-pressure environment

Ability to escort or transport patient by wheelchair when appropriate

Ability to work all shifts as needed

Basic computer skills. Types 25 words per minute with data entry accuracy

Pass criminal background check and accurately process money transactions

Detail oriented with excellent interpersonal communication skills

Medical billing experience and familiarity with basic medical terminology preferred

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Urgent Care

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Application Question(s):

• We have several openings in our Albuquerque and Los Lunas clinics. Are you interested in Albuquerque, Los Lunas, or either ?

Education:

• High school or equivalent (Preferred)

Experience:

• Medical receptionist: 1 year (Required)

Work Location: In person

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