Job description

A Billing Representative at Pennsylvania Dermatology Partners must have a strong customer service attitude while handling all incoming calls for the Billing Department. Needs to follow procedures, collections techniques along with customer query resolutions. Knowledge about preparing invoices, processing payments and pursing past due balances. The Medical Billing Representative helps to create the culture of Dermatology Partners by always being polite, friendly, and helpful to patients and team members. They always present in a professional appearance and manner. There are no supervisory responsibilities unless assigned by the appropriate Manager. The Medical Billing Representative reports to the Director of Billing.

Responsibilities include:

Provide exceptional customer service by communicating via incoming calls from patients to settle accounts and answer questions.

The main focus is on Collections

Handle billing processes, including matters related to invoicing and reconciling accounts.

Track and maintain records of patient billing and billable items.

Resolve account discrepancies.

Prepare client statements for electronic submission.

Collaborate with patients and team members to resolve billing inconsistencies and errors.

Collect payments and apply them to accounts in a timely manner.

Perform data entry when needed.

Work with discretion to keep patient information private.

Establish Dermatology Partners procedures and methods in order to keep up to date with any changes.

Performs other duties as assigned

Desired skills and attributes include:
Maintains confidentiality of all patient information
Understanding and being able to read an Explanation of Benefits

Performs job in compliance with organizations polices and procedures as well as a community standards and in accordance with HIPPA
Strong investigative, problem solving, detail oriented and organizational skills

Candidates must be able to work with high volume of work while maintaining attention to detail and accuracy and demonstrate excellent oral and written communication skills
Ability to multitask

Ability to work as a team and or individually

Customer Service experience

Crossed trained to help within other areas in the Billing Department

Other duties as assigned

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Pottstown, PA 19464: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Medical billing: 1 year (Required)

Work Location: One location

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