Job description

High-impact role with competitive Pay and Benefits!

The ideal candidate for the role will have a warm personality, passion for assisting others, and background in medical assistance and data entry in healthcare settings. Due to the learning curve, we are prioritizing candidates interested in a 2+ year commitment.

Position Details:

We are currently seeking an experienced healthcare administrative professional to join our Irvine headquarters in caring for and supporting our new patients. This team assists patient cases involving the use of IVF, egg and embryo freezing, genetic testing, IUIs, and timed intercourse cycles, among others.

The Medical Records Patient Coordinator will be responsible for many aspects of patient experience and general business operations including patient case management, medical record review, records and testing compliance, scheduling, payment collection, and call support, among a variety of others. This role is a backbone of New Patient intake, clinical administration broadly, and is a crucial part of helping parents on their fertility journeys.

Benefits:

• Health, dental, and vision insurance plans
• Paid time off and sick days
• 401K plans available for tenured employees
• Company trips, events, activities, and banquets
• Leadership and development opportunities

Qualifications:

• 1+ years prior work experience in medical office setting i.e., medical assistant, medical records clerk, care coordinator experience
• Data and records management, e.g., paralegal, experience is a strong plus
• Fluency in languages beyond English, particularly Spanish, Mandarin Chinese, Korean, or Japanese is strongly preferred
• Familiarity with relevant medical terminology preferred but not required
• Comfortable with Microsoft Office software
• Familiarity with EMR software and patient scheduling is a plus
• Local to the Irvine area for interview, evaluation period

Responsibilities:

• Manage cases and medical records for New Patient cases across a variety of treatment services
• Guide enquiring individuals through the consultation, information gathering, testing, and evaluation processes to begin treatment as a new patient
• Assist patients in person, by phone, and via email with questions, scheduling, billing, and all other non-medical visit needs
• Deliver the highest standard of patient service and a supremely courteous and professional experience
• Resolve issues for patients and ensure all patients feel supported, comfortable, and well cared for
• Collaborate with team members to improve individual and department performance
• Coordinate with leadership and other departments to address patient feedback and resolve patient questions
• Develop ideas, collaborate with other departments, and create initiatives to improve the medical practice and standards of patient care
• Serve and protects the clinic community by adhering to professional standards, hospital policies and procedures, federal, state, local, and practice requirements

About Life IVF Center:

Life IVF Center is a nationally acclaimed fertility program, helping thousands build the family of their dreams. Located in Southern California, we specialize in Precision IVF®, offering our patients accessible treatment tailored to their needs and circumstances with high rates of success and reduced reliance on medication. We pride ourselves on our outstanding patient results, strong team atmosphere, and culture of continual improvement.

Candidate Traits:

• Meticulous attention to detail in processing complex medical records
• Warm and friendly personality that is encouraging to potentially sensitive patients
• Strong desire to help patients, passion for healthcare and supporting others
• Outstanding verbal communication skills with compassion, professionalism, and courtesy
• Proactive and always eager to create positive changes for patients, teammates, and the organization
• Quick learner with ability to adapt to ambiguity and problem solve independently
• Humble team player that is comfortable working with diverse patients and colleagues

related key search terms: assisted reproductive technology, medical data entry, medical records associate, medical administrative assistant, healthcare data entry, healthcare record keeping, front office administration

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Ability to commute/relocate:

• Irvine, CA 92606: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Please briefly explain (2-3 sentences) why you are interested in this particular position in the healthcare field.

Work Location: One location

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