Job description
The GEA Way
At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GEA Way philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities:
we come together,
we always look for a better way, and
we create possibilities.
Interested in joining us on our journey?
Manager, HR Client Support duties at ASI involve managing activities such as compliance, job design, recruitment, employee relations, performance management, training & development and talent management remotely for the Service or Commercial pillar. Most importantly this role will be a visible strategic partner to leadership striving to sustain and build an inclusive culture that embodies our Core Values.
This is a remote position for candidates who live within 50 miles of the following cities:
Salt Lake City, UT
Rapid City, SD
San Antonio, TX
Tulsa, OK
Memphis, TN
Jackson, MS
Nashville, TN
Louisville, KY
Cincinnati, OH
Greenville, SC
Position
Manager, HR Client Support (Remote)
Location
USA, Memphis, TN
USA, Cincinnati, OH, USA, Greenville, SC, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Salt Lake City, UT, USA, San Antonio, TX, USA, Tulsa, OK
How You'll Create Possibilities
- Strong strategic partner to the leadership within the Commercial and/or Service pillars
- Partner with leadership to deliver on initiatives aligned with overall ASI HR Strategy
- Provide counsel and direction to Center Managers, the HR client support team, and employees regarding employee relations, performance, compensation and policy adherence
- Achieve operational goals and measures around attendance, compliance, performance management and attrition
- Lead site organizational and talent development strategies to contribute to ASI’s success and continued evolution as a state-of-the-art Contact Center
- Serve as a site resource expert and enforce compliance of performance management and disciplinary actions
- Identify concerns and offer new ideas and approaches to improve employee relations, including execution of effective employee engagement and communication plans
- Mentor, coach and develop a team of 5 HR professionals
- Set objectives for client HR support team and track progress
- Ensure the HR client support team supports and builds a sustainable culture based on the ASI Values
- Ensure compliance with state and federal law, and ASI policy and procedures.
- Supervise tracking and management of all FMLA/PLOA/OSHA cases
- Maintain accurate and efficient reporting of AAP/EEO/VETS records and reporting, personnel files
- Manage and oversee WC claims and ensure adherence to all safety policies
- Oversee ombuds investigations to closure
What You'll Bring to Our Team
Position Requirements:
- Commitment to personal, organizational, and company-wide growth in diversity, equity, inclusion and justice principles
- Inclusive with a track record of working successfully within cross functional teams and across multiple locations
- Demonstrated integrity and strong business acumen with a commitment to the mission and values of ASI
- Leadership and project management skills. Experience implementing programs/projects.
- Analytical thinker with ability to analyze large data sets and problem-solve from multiple sources to arrive at an optimal solution
- Self-driven self-starter with high level of initiative who possesses the ability to proactively identify and solve issues and concerns
- Outstanding written and verbal communication skills with the ability to adapt personal communication style to the needs of the audience
- Outstanding presentation skills with the ability to meet deadlines and manage multiple priorities
- Ability to build and maintain relationships
Minimum Qualifications:
- Bachelor's Degree in Business, Human Resources, Psychology or a related field
- Minimum 2 years of leadership experience in a Contact Center or customer service environment managing direct reports
- Minimum of 5 years experience in all areas of Human Resource management, including: organizational design, leadership development, talent gap analysis, compensation & benefits, performance management, inclusiveness training, compliance, and recruitment
- Requires exceptional leadership skills with demonstrated ability to motivate and sustain a positive inclusive environment, facilitate growth of employees and the business, and manage competing priorities
- Exceptional organizational and planning skills with a proven track record in coordinating complex projects
- Positive enthusiastic leader with strong analytical and strategic skills, and history of successfully managing direct reports. Able to engage, lead, and energize teams; enjoys a dynamic working environment
- High level of business acumen with significant experience developing and executing HR policy, business goals, and strategies
- Proven track record of working in a fast-paced, complex, and deadline-oriented environment
- Of unyielding integrity managing confidential and sensitive information professionally while holding others accountable for it
- High emotional intelligence with demonstrated track record of teamwork and team building
- Comprehensive experience in managing employee relations issues and developing and implementing policy
- Possesses in-depth knowledge of state and federal law as it relates to Cobra, FLSA, FMLA, Worker’s Compensation, EEOC and OFCCP, etc.
- Excellent verbal and written communication skills, with ability to interact and communicate with all levels of the workforce
- Create, yet strategic: able to identify and implement Human Resources programs in advance of need – proactive
- Ability to learn systems, processes, and procedures quickly
Our Culture
At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GEA, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail
to ask.recruiting@geappliances.com
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