Job description
Who are we looking for:
At AGCO, we believe that when our employees succeed, our business succeeds. It’s a people philosophy that we believe and invest in. We make sure all of our employees – in every function, every geography and at every level – have the tools they need to be successful and take charge of their career. Because when our people grow, our business grows. Every day. Every way.
The AGCO Precision Ag and Digital Division has an exciting opportunity for an experienced Manager, Continuous Improvement Warranty Shared Services to join its team in delivering extraordinary results based in Duluth GA. This is a role with growth potential and developmental opportunities.
The Manager is fully responsible for the strategical and tactical direction and tracking of the Customer Support Warranty Shared Service Organization (40+ global headcount) delivered to our dealers, distributors and customer, making sure that the key levels of satisfactions are fully met. This role will also have direct influence over $280+M of warranty spend. The role will have the final say in the processes, systems & tools used to improve the Global Customer Support Shared Services Warranty Organization deliverables that drive our dealers, distributors and our end customers (Farmers) satisfactions levels to ensure they are fully met and our NPS results are improved in line with the AGvance targets. The role will align the working relationships with Customer Product Support Teams, Aftersales, Brand Leads and others to drive our Farmer first strategy and it will also define, create and use KPI's to support areas of improvement and set actions that are required to be taken to improve processes and tools.
What you will do:
Drive the 5 year strategy for the Customer Support Organization with the Warranty Shared Services team
- Drive the weekly meetings with the leaders of the Warranty Shared Services team on process improvements, projects, KPI's, etc.
- Drive reviews to support processes and enhancements to achieve performance targets and KPIs to support AGCO, Dealers, Distributors, and Customers.
Align and Drive Goodwill processes and tools with the Continuous Support Field Service Lead supporting an average goodwill yearly spend of $81M.
- Drive and own the Product Support Program (PSP) process and systems aligned with the Continuous Improvement Product Management Lead to ensure timely completion of updates to the machines by Dealers supporting our Customers.
- Drive process and/or tool improvements to efficiently manage the prioritizing of scheduling of field service team to support our dealer and customers and create cases to improve our TTI (time to identify) KPI's.
- Liaise with Distributors and Dealers across AGCO to gather requirements for current and future projects.
What you will bring:
Good knowledge of the global customer experience.- Excellent knowledge of the Warranty Enterprise Good knowledge of Global Dealer / Distributor warranty practices.
- Excellent influencing and negotiating skills across all levels.
- Excellent analytical and problem solving capabilities.
- Excellent communication skills - both written and verbal.
- Fluent in English and other Languages (German, Italian, French, and Portuguese) would be a benefit.
- Good project management skills Good skills of influencing, and driving chan
What we offer:
Experience our global diversity and enterprising spirit while helping us create innovative technologies and a positive impact that helps feed the world’s nearly 8 billion people. From the day you decide to join AGCO, we want to engage and excite you and we’re clear on where we want to go as a business and we trust you to help us there. Whether you want to learn a new skill or you aspire to do something different, we can help you develop the skills you need to take your career - and our business - to the next level.
We also invite you to “Make the Most of YOU” - Benefits include: health care and wellness plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays and paid time off, flexible spending accounts, reimbursement for continuing education, company philanthropic programs, company perks programs, and much more…
Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities or benefits and may change at any time with or without notice.
AGCO is proud to be an Equal Opportunity Employer.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions – to an environment where the future is happening now. Join us as we bring agriculture into the future.
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