Job description
This individual will monitor machine health and coordinate distribution of information to ensure machines are operating properly to increase productivity and reduce risk. This individual will serve as the primary resource for support to include monitoring and research of service alerts and other machine information while coordinating with customers or location personnel to provide solutions.
- Evaluate machine information to provide proactive solutions to customers.
- Review and monitor machine data from telematics and other sources to provide information to increase machine productivity, increasing uptime and reducing risk.
- Use oil scan test data to provide recommendations to increase customer productivity and reduce downtime and risk.
- Share information and solutions with customers and our locations to increase value the customer receives from RDO Equipment Company.
- Analyze data to help determine trends and provide feedback and recommendations to preempt failures and prevent downtime/reduce cost.
- Communicate with customers or internal personnel to provide actionable responses to the data being provided.
- Create work orders for the locations when necessary ensure success of required repairs.
- Record information and activities within approved company data base.
- Follow up to ensure solution implementation.
- Provide excellent customer service and follow-up.
- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
- Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
- Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
- Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Perform all other duties as assigned by management in a professional and efficient manner.
- Excellent communication and interpersonal skills
- Good technical understanding of machine systems.
- Excellent customer service skills
- Excellent computer skills
- Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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