Job description

Position: Library Customer Service Associate - Part-Time

Location: Richmond, MO

Job Summary:

The Ray County Public Library is accepting applications for a part-time customer service associate. We seek a motivated individual who enjoys helping library patrons and thrives in an ever-changing environment. The primary purpose of this position is to assist library patrons in face-to-face and online environments with a variety of information requests utilizing library systems, services, and technologies.

Qualifications and Skills:

• Demonstrated proficiency in customer service and aptitude for learning technology.
• Ability to work and learn in an environment where there are shifting priorities, developing technologies, frequent interruptions, and interactions with the public.
• Demonstrated skill in oral and written communication.
• Understand and exhibit knowledge of books, authors, and book classification.
• Proficiency in Microsoft Office productivity, email, and other software applications.
• Must be service-oriented.
• Ability to apply logic and attention to detail.
• Ability to understand and follow written and oral instructions.

Education:

• High school diploma preferred.
• Any combination of education and experience that would provide the required knowledge and abilities is qualifying.
• All candidates must be at least 16 years of age.

Essential Job Functions:

• Utilizes library systems to check out materials to patrons, collect overdue fines, issue library cards, retrieve returned materials from drop boxes, check-in materials, place items on reserve, and contact patrons regarding reserve items.
• Must be able to perform searches using the online catalog, databases, and print resources to answer patron inquiries.
• Assist patrons in the use of public access computers and other related technologies such as phones, laptops, and tablets according to library policy.
• Answers telephone calls and responds appropriately and accurately to requests.
• Ensures that library areas and equipment are sanitized and grounds are clean and orderly by performing regular cleaning duties according to instructions.
• Must be able to handle, shelve, and organize items according to numbering sequences. (i.e. Dewey Decimal System) and assists in maintaining the collection.
• Performs duties requiring the exercise of work professionalism.
• Process, handle, and pack book shipments for new and courier delivery items.
• Must be able to perform all other duties as assigned.

Supervision Received: Works under the supervision of the Library Director.

Scheduling:

• The schedule for this position includes daytime, evening, and weekend hours.
• All scheduling is based on the needs of the library and is subject to change.

Essential Physical Abilities to be accomplished with or without reasonable accommodation are:

• Clarity of speech and hearing which permits the employee to communicate effectively with the supervisor and other employees.
• Vision which permits the employee to produce and review a wide variety of library materials, written correspondence, reports and related materials in both electronic and hard-copy form.
• Manual dexterity which permits the employee to operate a keyboard and any other assigned equipment to process library materials.
• Personal mobility which permits the employee to monitor and perform assigned library operations, and to attend Library, community, and public meetings at various locations.
• Lift up to 40 pounds, push and pull carts weighing up to 200 pounds, bend, stoop and reach shelving from floor level to 6 feet high, and stand or walk for at least 1 hour at a time.
• Tolerance for dust and mold which permits the employee to work with books and other library materials as well as work in older buildings.

NOTE: This job description is not intended to be all-inclusive. Employee will perform other related duties as required to meet the ongoing needs of the organization.

To Apply: Interested applicants can apply on Indeed and need to provide additional required documents.

Required documents include an application (Application available to complete online here: https://forms.gle/u77J4XidU9HRZVA9A (Copy and Paste this link in any Browser)

Please Submit:

1. Resume

2. Cover letter or Brief summary of why you would like to work in a Library

3. Three professional references

Job Type: Part-time

Pay: From $12.50 per hour

Schedule:

• Day shift
• Evening shift
• Weekend availability

Work Location: One location

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