Job description

Manage all systems that support Little Caesar Enterprises (LCE) E-Learning Development program. This position is responsible for providing technical leadership in support, design, development, implementation, delivery, and maintenance of content, assets, and other resources used for instructional functions. The Learning Management System Administrator is the primary system administrator and oversees the installation of all system updates and upgrades, as well as tools and software integrated with the LMS. These responsibilities include all program database course uploads/descriptions, scheduling, creating user profiles and capturing user experiences. Respond to inquiries related to the questions about classes, use of system or technical issues. This position will track user activity for certifications or other class metrics, develop reports and extract and provide management with system data. Serve as on-site point of contact for Saba or other vendors. The position will work with all LCE, Blue Line Food Service Distribution (BLD), support other Ilitch owned entities and franchisees to develop world-class eLearning training and course modules.

Responsibilities: General:
Work on assignments dealing with the routine and daily operation, use, and configuration of Workday Learning and Saba Cloud; or other equivalent system(s).
Manage community areas within the LMS including functionality, appearance, tabs, and settings.
Identify and communicate opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
Acquire and maintain knowledge of current technology as it applies to LMS software and systems.
Maintain procedures and policies to ensure the security and integrity of systems/networks.
Collaborate with various departments within the business on digital training needs and opportunities for the expansion of talent development within the organization.
Act as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training and measure performance to meet organizational objectives.
Create and update resources to train and support learners on how to use the technology for online and professional development.
Conduct research and strategically plan for future system/vendor implementations.
Implement new system(s)/vendor(s) as required. User Management:
Manage user logins as needed and assign user permissions.
Create and manage user structures including the creation of user groups and learning cohorts.
Manage course enrollment for all instructor-led and web-based training. Course/Content Management:
Publish and archive online or instructor-led learning solutions, assign training curricula, and add/delete resources.
Develop and update standardized tools and reporting for ongoing access to learning information; generate standard and custom reports.
Analyze reporting data and recommend strategic direction to managers, or others, as appropriate.
Design and manage the overall course structure and set up course programs based on specifications from project owner/subject matter expert (SME).
Utilize knowledge and experience of systems to collaborate with subject matter experts to brainstorm and design LMS courses and curricula to best meet the needs of the business and learner.
Manage tracking of course revisions and history.
Build online assessments and evaluations in LMS for courses.
Manage relationships with third party vendor OpenSesame or equivalent vendor(s) and facilitate the successful linkage of courses to the LMS. Populate course information and assigns learners. Troubleshooting:
Provide troubleshooting assistance for users regarding logging in to the LMS and accessing courses.
Serve as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services.
Review and monitor system performance.
Work with appropriate parties to troubleshoot and resolve technical issues related to system functionality, accessing the LMS and course content.
Supplemental Job Functions
Provide administrative support to National Training or users of the E-Learning system. Minimum Knowledge, Skills and Abilities:
High school diploma with a minimum of two (2) years administrative support in a corporate organization with multiple departments.
Prior experience with a Learning Management System
Prior experience coordinating small projects or portions of larger projects.
Evidence of advanced analytical and research skills with the ability to analyze results and present constructive recommendations.
Ability to manage time effectively and handle multiple projects consecutively.
Working knowledge of an e-Learning system such as Saba, Workday or similar systems.
Ability to articulate and provide examples of report building/writing experience.
Strong working knowledge of Microsoft Office products with proficiency in Excel.
High level of verbal and written communication skills with the ability to communicate to a wide variety of colleagues and franchisee audiences.
Evidence of strong attention to detail and accuracy.
Proven ability to build and maintain professional relationships.

Preferred Knowledge, Skills and Abilities:
Strong computer skills, including Adobe Creative Cloud design software suite and Adobe Captivate.
Prior experience with Workday Learning, Saba Cloud, and/or Inkling Learning Pathways
Graphic design experience.
Bachelor degree in Training or related discipline or college-level classes.
Demonstrated ability to understand and use information technology to drive change.
Bi-lingual (Spanish preferred)

Working Conditions:
Moderate noise (examples: business office with computers and printers, light traffic).
Limited or intermittent visual/auditory attention, or limited lifting, standing or moving of lightweight material.
Sitting, talking and/or hearing over 2/3 of the time.

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