Lab Support Manager

Under the direction of the Laboratory’s Administrative Director and Medical Director, the Laboratory Support Manager provides daily leadership to support services sections of the Laboratory; including phlebotomy, specimen processing, and reference lab testing to ensure efficient and high-quality Laboratory services are provided.

Manages support services sections of the Lab, including Data Processing, Phlebotomy, and Send outs. Collaborates and provides leadership to department coordinators who oversee routine day-to-day activities. Collaborates with clinical services sections of the Laboratory. Manages support services staff recruitment activities. Manages orientation, training, and competency activities for support services staff and students. Ensures compliance with local, state, and federal regulations, as well as The Joint Commission and College of American Pathologists accreditation requirements. Manages the send out testing program, including regular review of reference lab utilization and expense and holding reference labs accountable for high quality service.

Brigham and Women’s Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Brigham and Women's Faulkner Hospital is a 171- bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties. Brigham and Women’s Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive.

At Brigham and Women’s Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you’re looking for more than a career, join Brigham and Women’s Faulkner Hospital. Our patients call it better care. Our employees call it home.

• Associates degree required.
• Bachelor's degree preferred.
• Phlebotomy certification preferred.
• Minimum of 5 years of supervisory experience required.

Brigham and Women’s Faulkner Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.