Job description

Responsibilities

We are looking for a highly motivated, ambitious Customer Experience Specialist to manage high-volume shipments from hundreds of locations throughout the US. The role collaborates with various departments to ensure day-to-day shipments are completed in a timely manner. This person must have the ability to thrive under tight deadlines in both self-managed and team environments. Our Coordinator will have excellent written and verbal communications skills, time management, customer service, and organizational skills. Experience routing orders through vendor portals, emails, or phone, and following customer shipping instructions are necessary to be successful in this position.

What You Will Be Doing

Customer Experience

• Successful meet customer fulfillment commits
• Communicates directly with cross-functional teams and carriers
• Analyzing current Production Reports from our factories to monitor production
• Preparation of Management Reports as well as analyzing & interpreting data
• Deliver excellent customer experience to internal and external customers

Logistics/ Vendor & Fright Maintenance

• Supporting inventory management
• Creates shipping documentation
• Arranges transportation schedules with carriers
• Order Entry/ Updates order schedule daily
• Routes outgoing shipments through various freight forwarders and schedules transportation of shipments. (Federal Express, UPS, TMS, WMS, manual systems, and International Forwarding Agents).
• Works closely with logistics providers to assure on-time shipments, pickups, and deliveries.
• Obtains and provides freight rates to stakeholders.
• Track, trace, and facilitate Export and Domestic Shipments
• Maintain transportation rates
• Documentation coordination
• Process claims with forwarders and small parcel providers
• Perform other duties as assigned by management
• Respond to Customer tickets (multiple Customers from multiple ticketing systems)
• Works with production staff to achieve on-time customer deliveries.

Account Maintenance

• Managing compliance with standardized receiving requirements and processes
• Managing and improving inbound freight processes and tools including scheduling, and tracking deliveries, managing exceptions, and communicating across teams to create seamless inbound deliveries for the logistics team
• Assisting in ensuring our device management process solutions are achieved
• Communicating between various departments
• Maintain process workflow diagrams, runbook documentation, user guides
• Prepare invoice backup for approval by management
• Detail Oriented with problem-solving capabilities.

Qualifications

• Minimum of 1-2 years of relevant work experience
• MS Excel proficiency
• Experience with MS Office Suite
• Knowledge of FedEx, UPS, and other freight carrier processes and procedures
• Basic understanding of warehouse operational processes
• General knowledge of PC’s, laptops, and related peripherals

Education

• High School Graduate Required, College Degree Preferred, or equivalent work experience preferred

Skills

• Must have problem-solving and decision-making abilities, including the ability to analyze the data, identify trends, suggest improvements, plan for implementation, and execute multiple plans simultaneously
• Strong attention to detail
• Strong verbal and written communication skills; excellent interpersonal skills with the ability to provide superior customer service and maintain cooperative working relationships

Insight Investments, LLC is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, disability, status as a Veteran or other protected classification

2022-1590

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Weekly day range:

• Monday to Friday

Work Location: One location

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