Job description

SUMMARY DESCRIPTION:

The Operations Supervisor will be responsible for field operational activities as directed by the Area Operations Manager. This individual is responsible for making sure client cleaning specifications are followed per the contract as well as ensuring employees are performing to the company’s standards.

ESSENTIAL DUTIES

• Train new cleaners and recurring training for existing cleaners, including use of company technology
• Determine cleaner schedule and availability
• Responsible for direct communications with cleaners
• Determine supply and equipment needs
• Find replacement or cover shift if cleaners cancel
• Inspect accounts and submit QA reports to proactively catch and address cleaning performance problems
• Report any problems (account related or cleaner related) to Area Operations Manager in order to determine a plan to address and resolve immediately
• Ensure cleaners perform shifts up to par with company standards
• Oversee, manage, and participate in special projects at accounts. Ensure successful completion and communicate to management so the customer can be informed
• Identify extra projects needed (extra cleaning, carpet cleaning, hard surface needs, windows, etc.) and submit to Area Operations Manager
• Communicate back to office operations any change in account conditions, cleaner contact changes, client contact changes, building access, or any information that would need to be updated
• Learn all aspects of the account specifications
• Participate in cleaning to determine what it takes to complete the job and to prepare to be able to train cleaners
• Ensure needed supplies and equipment are identified to be onsite
• Setup and organize janitorial closets
• Meet and make introductions with customer, build trust whenever possible

RESONSIBILITIES AND AUTHORITIES:

• Equipment care and maintenance. Check all equipment regularly to ensure good working order. Educate cleaners on proper maintenance. Vacuum rollers, vacuum bag replacement, electrical cords, Non-pull cord locks, vacuum heads, etc.
• Knowledge of cleaning requirements per account to meet account standards
• Other miscellaneous cleaner requests; concerns, days off, hours, pay, etc.
• Attend all weekly operations team meetings
• Submit all required account paperwork and requested information to Business Operations Manager
• Request support as needed to ensure account delivery expectations
• Company car and cell phone provided

REQUIREMENTS

Languages: Must be fluent in spanish

Education: High school diploma or equivalent

Must read, write, speak and understand the English language

Licenses: Must have a valid driver’s license

Physical: May be required to move through a property, stand, use hands to finger, handle, or feel, reach with arms, stoop, kneel, crouch, crawl, talk and hear.

Position may also require lifting or moving of up to 50 pounds.

Specific vision abilities include close vision

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Afternoon shift
• Evening shift
• Extended hours
• Monday to Friday
• Night shift
• On call
• Weekend availability

Work Location: One location

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