Job description

About the Team you will join:

Flycast Partners offers best-in-class implementation services and training in ITSM, ITAM, ITOM, ESM, and WLA spaces using ITIL best practices. Our professional services team has conducted well over 5600 professional services engagements onsite and remotely. As an organization, Flycast Partners has over 1200 regular customers throughout Canada and the United States. Flycast Partners is looking for an experienced professional to join our growing Professional Services Team. The consultant will participate in the design and implementation of various Ivanti ITSM Suite products including Service Level Agreements (SLA), Configuration Management Database (CMDB), knowledge management, and self-service capabilities. You will be responsible for communicating with the client and supporting the overall delivery including status reporting, dependency management, risk/issue identification, and mitigation.

NO RECRUITERS / NO OFFSHORE CANDIDATES

Your Impact to the Team:

Flycast is seeking a Ivanti ITSM Consultant who will use their passion to work with clients to provide direct, customer-facing IT technical implementation of ITSM / ITAM / CMDB processes, policies, procedures, and technology to address their regulatory, operational, audit and reporting requirements. The Ivanti ITSM Consultant’s responsibilities include:

• Must be knowledgeable in ITIL best practices and able to support strategic discussion and direction in evolving the service catalog, self-service capabilities, CMDB, asset, incident, problem, change, service level, knowledge, and request management design, workflow, implementation, and overall best practice.
• Expert knowledge of the Ivanti (formerly LANDESK) IT Service Management (ITSM) solutions (i.e., Service Desk, Knowledge Management, Asset Management (CMDB), Product Catalog, Self-Service) and\or End Point Manager (EPM).
• Experience with CMDB integrations from a variety of data sources
• Experience with IT Asset Management (ITAM) and\or discovery tools
• Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications.
• Apply specific functional knowledge and general industry knowledge to provide highly responsive, personalized, hands-on customer support to resolve a wide variety of customer reported issues at the lowest possible level and in the shortest possible time.
• Develop or contribute to solutions to a variety of problems of advanced scope and complexity.
• Review or guide the activities of junior employees, if required.

Experience Needed to Be Successful:

• 2+ years of experience with providing hands on customer facing Tier II/III IT support.
• Excellent oral, written, and communication problem solving/analytical skills.
• Strong client and team engagement skills.
• Ability to be self-motivated and add value to the organization.
• Ability to meet deadlines, remain flexible, adhere to project plans, Statement Of Work (SOW) and ensure any conflicts are brought to the attention of the management team.

Desired Qualifications and Experience:

• Experience with one or more ITSM tool suites, including ServiceNow, BMC Remedy, Helix, FootPrints, or Ivanti preferred.
• Understanding of leading cloud provider technologies (e.g. AWS, Azure, Google Cloud).
• Knowledge of advanced IT Service Management (ITSM) concepts, including incident management, problem management, availability management, and configuration or change management preferred.
• Ability to clearly articulate technical problems to non-technical stakeholders to provide a high degree of customer support and satisfaction.
• Ability to communicate with senior executives and VIP customers.
• Ability to work independently with limited guidance and as part of a team.

Basic Qualifiers:

Education Requirement: Bachelor’s degree in Data Science, Computer Science, Information Technology, or related field
Can Additional Years of Experience Substitute for Degree? Yes
Desired Certification(s): ITIL v4 certification

Minimum Years of Overall Experience: 10
Minimum Years of Specific Experience in Field: 5
Minimum Clearance to Start: None Required
Work Status Allowable: US Citizenship

The Type of Person That Will Excel:

• You are curious, inquisitive, and have demonstrated a constant eagerness to learn through actions.
• You have high attention to detail.
• You demonstrate personal accountability and integrity in all actions.

To apply, please click the ‘APPLY’ button.

Equal Employment Opportunity Statement

Flycast Partners, Inc. is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Flycast Partners.

This position will primarily be remote with travel as necessary per client requirements.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

COVID-19 considerations:
Our teammates are currently working remotely.

Application Question(s):

• Are you a U.S. citizen?

Education:

• Bachelor's (Preferred)

Experience:

• Overall: 10 years (Preferred)

License/Certification:

• Ivanti ITSM Certification (Preferred)

Work Location: Remote

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