Job description
IT Technician - Onsite at Alpharetta, GA
Lab Support Services
This position is within the Digital Technologies (DT) and will report to Pool Lead, Technical Services Delivery.
Delivery of day-to-day support service to users of plant Quality Control Lab and Research & Innovation Centers.
He/She Will:
- Know, understand, and follow the processes concerning Lab PCs
- Understand who is in charge of what globally including but not limited to:
- R&I Service Line Team
- Worldwide eWP Lab team - local/country organization
- Wisdom provider (Regional Service Desk and On Site Support) and how to work with these teams
- Collaboratively working with other regional and global teams including but not limited to ISSCs, regional delivery organizations, business contacts and other stakeholders
- Rules and processes for escalations
- Manage/supervise Wisdom provider activities related to Lab PCs and equipment as required to include troubleshooting, new deployments, and replacements of Lab PCs.
- Support laboratory PCs in the region
- This includes providing level 1 and 2 support for troubleshooting of issues on Lab equipment and applications
- Support the required governance defined with the R&I Service Line - this means to evaluate with global teams the opportunity to migrate Lab PCs to the Solvay standard from stand alone PCs
- Keep Lab PC inventory up to date along with all software installations related to the laboratory functions
- Collection of internal user needs for Lab operations & improvement.
- New Lab PC setup to Lab devices and LAB PC data backup and restore.
- Contribute to processes design and optimization.
- Participation in global and zone IS projects.
- Work closely with Internal users, local and regional Infrastructure Support Teams, development and project teams and external lab service vendors.
- Full time onsite is required in Alpharetta.
Profile
Degree in Computer Science / IT Management / Business Computing.
- 3 years’ experience in Lab Device site support or Process Automation or Chemical engineering field.
- Good working knowledge of Microsoft Operating systems.
- Understanding of Process Automation will be advantage.
- Understanding of Research & Innovation or Quality Control Lab operations will be an advantage.
- Knowledge or support experience of Chronograph / Spectrometer /Lab equipments will be an advantage.
- Understanding or experience on SCADA / DCS / PLC will be an advantage.
- Good command in English (written and spoken).
- Travelling - Required to travel 20% of the time to Solvay sites.
Job Type: Full-time
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Work Location: One location
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