Job description
Full Time Position available in our Shreveport office.
Comprehensive Health and Dental insurance available
Paid Vacation and Sick time
401(k) plan with contribution matching
Careers | Technologix (gotechnologix.com) (https://www.gotechnologix.com/careers/?bzid=82065d693c69)
About the IT Support Technician Position
We are looking for a qualified Support Technician to provide fast and useful technical assistance in our clients' IT environments. If you enjoy being a problem solver, we have a great opportunity for you.
An excellent Support Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented, empathic and composed to assist end users.
Your goals will be to build value for clients that will help protect the company's character and business.
IT Support Technician Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Complete remote troubleshooting through diagnostic techniques and pertinent questions
- Discover the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unsolved issues to the next level of support personnel
- Provide detailed information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements to procedures
IT Support Technician Requirements
Some experience as a support technician or other customer support role a plus
- Tech savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and solve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field
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