Job description

American Youth Academy is an Islamic-based private school located in Tampa, Florida, one of the fastest-growing communities in the entire country. AYA was established in 1992 and currently serves 960 students in grades pre-K through 12, increasing every year. One of AYA's top priorities is to create an environment and structure that allows all students to engage in experiences that prepare them for the future. As enrollment continues to grow, we are looking for additional staff and administrators to join our team to help us with our next step into the future.

Basic Functions & Responsibilities

Under general supervision of the Head of School performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting PC hardware, operating systems, software applications, peripherals, and communication devices for the entire School.

Job Type: Full-Time, Salary, Exempt, 12 months.

Candidate Qualifications:

1. Bachelor's Degree in Information Technology or related field; or an equivalent combination of education, certified network/systems administration training, and experience in the field).

2. 2-5 years of experience in a technical role with increasing responsibility. Thorough understanding of Microsoft and Google Suites applications/infrastructure. And in the installation and maintenance of LAN/WAN network systems.

3. Capable of resolving critical software and hardware issues in a time-sensitive manner, cognizant of requisite service levels.

4. On-Site position (not virtual/remote). Hours of operation are from 7:30 am-4 pm.

5. 2 years of experience in a supervisory role

6. Experience in a school setting is a plus.

7. School experienced and application Strongly preferred (Renweb)

Essential Duties and Responsibilities:

To perform this job successfully, the employee must be able to perform each essential duty satisfactorily. The fundamental reason this classification exists is to supervise, plan, and support information technology activities and to support the technical requirements of computerized and networked systems and applications, and/or telecommunications networks. Duties include participating in administrative and technical studies and reviewing the development, modification, utilization, and/or maintenance of local area network (LAN), wide area network (WAN), mini-mainframe, server, and workstation computer user, and other systems.

Operational Management

Supervises and coordinates the work of professional, technical, and non-technical staff;

• Recommends, receives, inventories, and configures hardware for deployment as directed by the Director of Technology.
• Using technical knowledge assists with cyclical replacement of IT equipment and determining when applications require new hardware.
• Evaluates vendor products in hardware, software, and telecommunications equipment and recommends purchases consistent with the School's short- and long-term objectives.
• Maintains and monitors the School's local and wide area networks (LAN/WAN).
• Recommends LAN policies and standards and ensures adherence to security procedures.
• Provides technical support and customer service based on an internal Help Desk ticketing system; acts as the technical expert in solving software and computer system problems.
• BYO mobile device configuration and deployment of tablets and laptops.
• St-up appropriate software for student testing (MAP)
• Installs or assists in installing new or revised releases of software; advises on the use of software; possesses the ability to train end-users in installed, server-based, and cloud applications.
• Proficient in RenWeb( FACTS), Google Suite, and Office 365, including collaboration tools such as SharePoint, OneDrive, OneNote, Zoom, Teams, Skype for Business.
• Participates in strategic planning efforts, capacity planning, the functional and technical design of enterprise systems, and complex problems.
• Proficient in Active Directory and Windows 10, including installing and testing software update releases for compatibility with existing hardware and systems.
• Assists with audio/visual presentation setup and teardown for special School-wide and community events.
• Drafts technical instruction and maintains documentation for various areas of technical responsibility.

Strategy & Planning

• Participate in and support capacity planning and develop long-term strategic goals
• Deploy workstations, servers, printers, scanners, firewalls, encryption systems, and appliances security systems.
• Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Maintains the inventory of equipment and parts and documentation of configurations, standards, and activities.
• Accomplishes organization goals by accepting ownership of tasks and requests; exploring opportunities to add value to job accomplishments.
• Protects organizational value by keeping information confidential.

Knowledge/Areas of Expertise:

• Knowledge of basic computer hardware.
• Experience with desktop operating systems including Windows XP, Ubuntu Linux, and Mac OS X
• Field incoming help requests from end users via both telephone and work orders in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Prioritize and schedule problems. Escalate problems (when required).
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to the final resolution.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Test fixes to ensure the problem has been adequately resolved.
• Perform post-resolution follow-ups to help requests.
• Develop help sheets and knowledge base articles for end-users.
• Perform related duties consistent with the scope and intent of the position.

Other Skills and Abilities

• · Ability to work in a fast-paced environment with enthusiasm and with frequent interruptions.
• · Skills to re-prioritize at any given moment when unexpected issues arise.
• · Utilize customer service skills to provide an operation that is consistent with School's policies and vision.
• · Ability to make sound decisions and use good judgment during stressful situations.
• · Ability to work autonomously and assume responsibility for initiative and completion of work.
• · Ability to establish and maintain positive relationships.
• · Ability to demonstrate solid skills for detail, organization, and accuracy
• · Practical oral, written, and interpersonal communication skills
• · Ability to independently prioritize and process workflow
• · Ability to work under pressure with constant interruptions and meet deadlines
• · Ability to handle confidential matters professionally
• · Ability to maintain a positive attitude towards staff, students, parents, and community members
• · Demonstrated abilities to be a good team player.
• · Strong documentation/reporting skills.
• · Senior-level analytical/troubleshooting and organizational skills.

Physical Demand:

The physical demands described here represent those that must be met by an employee to perform the essential responsibilities and functions of the job successfully and are not meant to be all-inclusive. Reasonable accommodation may enable individuals with disabilities to perform the essential responsibilities and functions of the job. Unless reasonable accommodations can be made while performing this job, the staff member shall:

• Use strength to lift items needed to perform the functions of the job.

2. Sit, stand and walk for required periods.

• Use close vision, color vision, peripheral vision and depth perception, and the ability to focus vision.
• Physical mobility, agility, strength, and visual acuity to meet student needs, deal with student problems and assist with building maintenance problems and school ground monitoring activities.

Environmental Demands:

The environmental demands described here represent those that must be met by an employee to perform the essential responsibilities and functions of the job successfully and are not meant to be all-inclusive.

Salary: Salary will be based on background and experience.

Disclaimer:

The preceding job description has been designed to indicate the employee's general nature and level of work (s) within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees for this position.

Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Tampa, FL 33617: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Help desk: 3 years (Required)
• Google Suite: 3 years (Preferred)

Work Location: In person

learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.