Job description

About us

Empire Auto Parts is a leading provider of aftermarket collision auto parts to independent body shops, multi-shop operators, and dealer-operated body shops throughout the Northeast and Mid-Atlantic regions. Founded in 1985 and headquartered in Totowa, NJ, the company has over 30 locations and employs over 600 team members.

We offer our employees the opportunity to grow and thrive professionally, to contribute to the success of a dynamic fast-paced organization. Come grow with us and let us show you why Empire Auto Parts is a leader in quality and service in the aftermarket auto parts industry.

Job description

The IT DC Support Specialist will provide on-site technical support for our company's various distribution centers and satellite locations. The successful candidate will work closely with the local IT team to ensure that all computer systems and equipment are running efficiently and effectively. In this role, you will be responsible for providing end-user support, troubleshooting technical issues, and resolving hardware and software problems. Additionally, you will collaborate with the Director of IT Desktop Operations and remote IT team to support other locations as needed. This is an excellent opportunity for a skilled IT professional who enjoys working in a fast-paced environment and is passionate about technology.

Responsibilities:

• Provide first-line support to computer users via phone, email, or in-person, answering technical queries and resolving issues related to desktops, laptops, mobile devices, printers, and other IT equipment.
• Install and configure software applications, operating systems, and hardware.
• Troubleshoot hardware and software issues, diagnosing and resolving problems, and performing maintenance activities.
• Ensure the smooth operation of computer systems, including regular monitoring of system performance, identifying potential issues, and taking corrective action where necessary.
• Maintain accurate records of all support activities, including incident tickets, system configurations, and user accounts.
• Provide technical training to users as necessary to ensure that they are proficient in the use of IT equipment and software.
• Perform system backups and recovery procedures to ensure data security and availability.
• Assist in the development and implementation of IT policies and procedures.
• Occasional travel to other distribution centers and satellite locations as needed to support the business.

Skills & Qualifications:

• At least 5 years of experience in an IT support role, providing expert-level technical support for desktops, laptops, mobile devices, printers, and other IT equipment
• Advanced knowledge of computer hardware, software, and operating systems, including Windows and Mac
• Strong knowledge of networking and infrastructure technologies, including TCP/IP, DNS, DHCP, and Active Directory
• Experience with IT security best practices, including firewalls, intrusion detection/prevention, and antivirus/malware protection
• Excellent problem-solving and troubleshooting skills, with a proven ability to diagnose and resolve complex technical issues
• Strong communication and interpersonal skills, with the ability to work collaboratively with team members and end-users
• Ability to work independently and as part of a team, with a strong focus on customer service and satisfaction

What We Offer:

• Health, Dental & Vision Insurance
• Health Savings Account (HSA) with Employer Contribution
• Optional Life Insurance, Long & Short-Term Disability, Critical Illness, Accident and Hospital Insurance
• 401K Retirement Plan with Employer Match
• Paid Training
• Paid Time Off
• Paid Sick Days
• Paid Holidays, Including 1 Floating Holiday (Your Birthday)
• Weekly Pay
• M-F work week; No weekends

Employee Perks:

• Casual Dress Code
• Teamwork Environment
• Fun Anniversary Party
• Free Company Apparel
• Free Parking
• Employee Recognition

Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

* Empire Auto Parts participates in E-verify. Link: https://mandatoryview.com/?LicenceId=aff05aa0-caa9-49f7-803f-6dc96b954dd3&ProductType=OnlineApplicant&SubType=PG

Job Type: Full-time

Pay: From $58,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Orlando, FL 32837: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of experience do you have in providing IT support?
• How many years have you spent troubleshooting hardware and software issues?
• How many years have you worked with different operating systems (e.g., Windows, macOS, Linux)?

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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