• Ensures the design and integration of the IT infrastructure and service desk team lead to increased effectiveness and efficiency for City departments
• Manages large technical projects with a broad and long range City impact
• Prepares annual budget requests and manages budget expenditures for the division
• Oversees the division workplan in alignment with the IT Strategic Plan
• Reviews and analyzes existing technologies effectiveness and efficiency and develops strategies for improving and integrating these systems
• Responsible for Department Wide ITIL processes for Incident, Service Request, Change, Problem and Knowledge Management
• Responsible for ensuring disaster recovery plan is updated and the plan including testing is meeting established standards
• Develops contingency plans to cover various systems failure scenarios and systems recovery and restoration procedures
• Translates business requirements into technical processes and system solutions that are aligned with the IT department strategic plan and industry best practices
• Ensures that all work is end-user focused, committed to excellence, with a strong attention to detail during all phases of the project lifecycle including discovery, initiation, requirements, design, development, testing and implementation
• Negotiates priorities and builds consensus among City departments, external customers, application end-users and IT staff
• Collaborates with various stakeholders on the planning and evaluation of new IT systems
• Assists end-users by answering questions about system configurations, operations, customizations and changes; resolves technical support issues and problems as needed
• Provides subject-matter expertise and primary hands-on technical hands-on administration for assigned systems
• Ensures that operating procedures, contingency plans, standards and guidelines are followed
• Plan and perform application and database tuning, configuration, upgrades, monitoring and administration
• Assists in developing and evaluating IT strategies, policies and procedures
• Monitor and enhance existing network, hardware, and software systems, including data and voice
• Document all work products and progress in the IT Service Management System
• All city employees must model and demonstrate the City Values at all times during the course of employment; to include: Integrity, Collaboration, Innovation, Respect and Excellence

Bachelor's degree in Computer Science, Information Systems, Business Administration or closely related field and at least six years of related progressively responsible experience required. Experience leading and supervising technical teams is required. Extensive experience in technical analysis, project management, service desk management, enterprise infrastructure management, technical documentation and quality management is required. Experience in a similar role in local government and public safety is desired. Cisco, Microsoft, VMWare or related technical certifications desired. Experience and training in ITIL with ITIL Foundations Certification preferred. CJIS certified or ability to obtain certification within 30 days of employment. An equivalent combination of education, training and experience which provides the required knowledge, skills and abilities may be considered.

• Ability to stay up to speed on current trends and new technologies and their application to the organization
• Comprehensive knowledge of technological changes trends and advancements and their potential application to City business and services
• Strong knowledge of the principles and practices of project management and ITIL
• Strong knowledge of local government business practices, processes, and challenges
• Strong knowledge of local government technology solutions and software
• Strong knowledge of Technical Architecture including Networking, Servers, Storage, Wireless, VOIP, Backups, Disaster Recovery
• Strong knowledge of service desk administration including Tier 1/2/3 support
• Strong knowledge of providing end-user technical training
• Strong knowledge of Microsoft Server and Workstation Operating Systems
• Working knowledge of Virtualization technologies (VMWare preferred)
• Working knowledge of Cisco Wireless, VOIP, Switches and Routers
• Strong knowledge of project management methodologies and practices
• Working knowledge and advanced proficiency in the Microsoft Office Suite
• Knowledge of the general principles and practices of public administration including personnel management and supervision, organizational development, and budgeting
• Skill in identifying and clarifying problems with strong problem solving skills
• Skill in analyzing and synthesizing large volumes of data
• Excellent communication and presentation skills
• Strong customer advocacy and customer relationship skills
• Group facilitation, mediation, and conflict resolution skills
• Skill in organizing resources, establishing priorities, and delegation
• Leadership ability to develop and support a team with cooperation, trust, collaboration, and ownership
• Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions
• Ability to motivate, supervise, train, and lead employees

• Driving: May need, or have ability, to drive a city or personal vehicle in the normal course of business
• Office Equipment: Daily use of computer, keyboard, copier, scanner, printer, calculator, phone (desk and cell). Daily use of software programs including Microsoft Office Suite, Outlook, Word, Excel.
• Other Equipment: None
• Physical Activities: Sits for long periods of time; light physical activity that may include walking, sitting, standing, stooping, bending, reaching, lifting and carrying
• Lifting: Occasionally lifts, carries, and exerts up to 50 pounds
• Vision & Hearing: Must have visual acuity to see and read paper and electronic documents. Must be able to answer telephones, communicate conversation and respond to verbal inquires.
• Exposure to Environmental Conditions: Position generally works in an office setting with overhead lighting and long periods of screen time. Work may be performed in precarious or tight spaces.
• Schedule: Position generally scheduled Monday - Friday; occasionally weekend work. May require attendance at evening meetings, council sessions or after-hour events. Will require attendance at off-site meetings. May be required to be available for on-call duty.
• Additional Working Conditions: None

Please review a copy of our benefit guide here.

PAID TIME-OFF BENEFITS:

• Holidays: There are 11 paid holidays each year.
• General Leave: Leave banks are granted to employees after six months of full-time employment. General Leave may be used for vacations, personal business, illness, or other reasons as requested by the employee and approved by his/her supervisor.
• Other Paid Time Off Jury Duty, Injury Leave, and Military leave are also available to employees.

• Employee Assistance Program (EAP): We provide a confidential Employee Assistance Program to help support you and your family on any issue of concern. Eight private counseling sessions are available on a range of needs including, but not limited to marital issues, parenting concerns, grief counseling, supervisor issues, and drug and alcohol abuse.
• Tuition Reimbursement: The City provides a tuition reimbursement program that reimburses qualified educational expenses.
• Eligibility for Pay Increases: Employees are eligible for a pay increase during their annual appraisal following a successful evaluation. Pay increases do not come at the time of the six-month introductory evaluation.
• Employee Home Ownership Program: To encourage employees to reside within the City limits of Commerce City, we may provide a secured loan for the down payment and/or closing cost assistance on a home in Commerce City. The employee must meet all City criteria as well as first mortgage underwriting criteria.
• Personal Computer Employee Purchase Program: To encourage the development of employee computer skills, the City offers an interest-free loan to you for the purchase of computer hardware (including a Desktop or Laptop) and software. The employee must have successfully completed their 6-month Introductory Period for eligibility.
• Recreation Center Membership: Employees and family members are eligible for a membership to the Commerce City Recreation Center for $5.00 per person per year.
• Golf Course Green Fees: Employees can play the City's award-winning Buffalo Run Golf Course at a rate of $9.00 for 9-holes or $18.00 for 18-holes. Employees can also purchase golf merchandise at discounted prices.