Job description

MNP Corporation is seeking an IT Help Desk Technician. This position supports MNP's multi-site infrastructure, including networks and applications. As a member of the IT team, responsibilities include hardware and software support, troubleshooting, and maintaining various directories, and email systems. Additional duties include resolving internet and network access issues with computers, printers, and other equipment.

The perfect candidate for this role will be a self-starter and a team player and will possess the following skills, abilities, experience, and talents:

- Excellent communication skills - both verbal and written

- Excellent customer service skills

- Expertise in troubleshooting hardware, software, and network issues

- Ability to identify problems and recommend solutions and/or better processes

- Excellent time management skills

- Ability to install, configure and troubleshoot Windows 7 and Windows 10

- Ability to configure PC and server hardware for deployment in the field

- Ability to develop and maintain technical documents and documentation

- Ability to work in a fast-pasted environment with evolving technologies and processes

- Ability to work in a team environment; able to take direction and offer solutions; open to learning and growing

Education and experience requirements are:

- At least two years of experience in infrastructure and/or help desk support

- Experience troubleshooting and resolving issues remotely and in the field

Preferred qualifications:

- VMWare exposure

- Manufacturing experience

- Office 365 experience

Company Culture

MNP is a family-owned business with core values of Humility, Integrity, Trust, Compassion, and Dedication. Employees at MNP work together in teams yet work without constant supervision. MNP seeks to promote from within and offers training and development at all levels of the organization. Every employee at MNP is valued and expected to hold him or herself accountable for the success of the team. At MNP, you join more than a company; it's a family.

Job Type: Full-time

Pay: $34,000.00 - $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you considered dependable? Explain.
• What is your compensation expectation for this role?
• Are you able to work independently as well as in a team?
• Are you self-motivated? Explain.

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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