IT Field Consultant or Senior IT Field Consultant

Technology Services

Technology Services Field Consultants form a collaborative consulting team within Technology Services at Illinois. They serve both central services and local settings, promote common solutions and exchange best practices in order to lower overall campus IT costs. This position reports to the Manager of IT Solution Services who reports to the Assistant Director of IT Client Services.

Why Work at Technology Services?
Highlights of Employee Benefits (PDF)

• Analyze, develop, and apply selected IT services to research activities involving the storage, transmission and processing of data and application of technology to increase the effectiveness of faculty research, learning and teaching.
• Consult with faculty and staff on installation and use of software applications which also interface to or utilize network connections.
• Advise on use of varied computing and communications technology.
• May participate on cross-functional teams, with limited authority for final decision making.
• Help users find tools, software, to meet their needs.
• Solve IT problems with limited supervision.
• Document work details and time via weekly status report.

• Understand the overall processes and procedures of the organization and make recommendations in the continual improvement of those processes and procedures, providing for management analysis and recommendations on continuous improvement.
• Partner with Technology Services IT Operations team by setting and managing the expectations of customers.
• Promote use of centralized services, acquire such services and adapt such services to unique needs of unit.
• Act as an advocate for Technology Services customers in service planning and deployment across the organization.
• Resolve customer satisfaction issues.
• Write documentation as required.

• Participate in planning, research, purchasing, and installation of future systems and products (hardware/software deployment).
• Work with units in establishing the unique technological needs for the unit’s learning and research environment.

• Provide cost-benefit analysis of alternative solutions to centralized services where required but strongly promote use of cost effective centralized services.
• Analyze functional and performance issues associated with unit’s use of technology, collaborate with peers on possible solutions and implement correction actions in a timely manner.
• Apply technology with minimum of supervision and using considerable evaluation, originality and/or ingenuity.
• Work on cross-functional teams, with limited authority for final decision making.
• Understand the mission of Technology Services, the Technology Services Field Consulting group, and the assigned department/working group.
• Understand the function and purpose of the assigned group and how this relates to other University unit and college functions and purposes. Is aware of how University requirements affect assigned unit requirements.
• Document work details and time via weekly status report.
• Consult with faculty and staff to find tools, software, to meet their needs.
• Identify and solve IT problems independently.

• Administration and customization of centralized network services, local LAN switch management, unit level management of desktops, including unit strategies for best delivery of needed applications to unit. Collaborate with other IT professionals, both within and outside of consulting group, to achieve IT service success.

• Communicate IT services and strategies via presentations and documentation to supported users, college administrators, and IT peers.

QUALIFICATIONS

• Three years of progressively more responsible work experience in an IT-related profession. College course work in Information Technology (IT), IT Management, or a closely related discipline may be substituted for years of experience as follows:
  • 60 semester hours or Associate’s Degree equals one year,
  • 90-120 semester hours or Bachelor’s Degree equals two years.
• Demonstrated professional work experience with Windows, Macintosh, or UNIX/Linux operating systems on TCP/IP networks and providing IT solutions through Cloud service providers such as Box, Dropbox, OneDrive.

• Bachelor's degree or higher. Experience administering TCP/IP LANs.
• Server system administration experience.
• Experience diagnosing network problems and maintaining network security.
• Windows, Macintosh, or UNIX/Linux workstation administration experience.
• Training experience.
• Experience managing support staff or facilities.
• Experience in participating in diverse workgroups.
• At least partial completion of an IT-related certification/training program such as Microsoft, Linux, Oracle, Project Management, U of I training cert, security, A+.

• Five years of progressively more responsible work experience in an IT-related profession. College course work in Information Technology (IT), IT Management, or a closely related discipline may be substituted for years of experience as follows:
  • 60 semester hours or Associate’s Degree equals one year
  • 90- 120 semester hours or Bachelor’s Degree equals two years.
• Demonstrated professional work experience with the following: Windows, Macintosh, or UNIX/Linux operating systems on TCP/IP networks
• Administering TCP/IP LANS, server system administration
• Diagnosing network problems and maintaining network security
• Windows, Macintosh, or UNIX/Linux workstation administration
• Providing IT solutions through Cloud service providers such as AWS, Azure, Box, Dropbox or OneDrive.

• Bachelor's degree or higher.
• Training experience.
• Experience managing IT support staff or facilities.
• Experience in participating in diverse workgroups.
• At least partial completion of an IT related certification/training program such as Microsoft, Linux, Oracle, Project Management, U of I training cert, security, A+.

• Computing hardware aptitude.
• Demonstrated ability in effective communication and collaborating in a high performance team environment.
• Demonstrated commitment to customer service.

• Technically skilled with most, if not all, of the following concepts: RAID, server virtualization, desktop virtualization, networking (OSI Model), IT security, OSimaging, Active Directory, GPOs, and MS Office.
• Understand IT service processes and configuration management.
• Understand common network services such as DNS, DHCP, VoIP.
• Knowledge of scripting or programming in at least one language. Basic knowledge of network concepts like routing, switching, or wireless technologies.
• Basic knowledge of security concepts such as access control, authentication/authorization.
• Advanced Computing hardware aptitude.
• Demonstrated ability in effective communication and collaborating in a high performance team environment.
• Demonstrated commitment to customer service.
• Project Management skills

Appointment Information

This is a 100% full-time, overtime exempt Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after 05/22/2023. The salary range starts at $50,000 for Consultants and $59,000 for Senior Consultants. Final salary is commensurate with experience. This position is eligible for on-site or hybrid work depending on the unit/assignment you are matched with.

Immigration sponsorship is not available.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (CST) on Thursday, April 20. Apply for this position using the Apply Now button at the top or bottom of this posting. If you have not applied before, you must create your candidate profile at http://jobs.illinois.edu. If you already have a profile, you will be redirected to that existing profile via email notification. To complete the application process:

Step 1) Submit the Staff Vacancy Application using the “Apply for Position” button below.

Step 2) Submit the Voluntary Self-Identification of Disability forms.

Step 3) Upload your cover letter, resume (months and years of employment must be included), and names/contact information for three references. Academic credentials will be verified before hire.

In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered.

For further information about this specific position, please contact Samantha Willits-Rosten at swill9@illinois.edu or 217-972-2699. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID: 1016716
Job Category: Technical
Apply at: https://jobs.illinois.edu