Job description

Kelly-Moore's mission is to provide high quality, innovative products with exceptional service at fair value. What sets Kelly-Moore Paint Company apart from the competitors, is not just premium products but also our amazing team!

FULL TIME - Location: Irving, TX -

OVERVIEW

Kelly-Moore Paint Company’s Information Technology department focuses on delivering effective solutions for employees, customers, and vendors. IT is comprised of talented individuals who cohesively drive effective solution strategies within a balanced ecosystem of systems and support. The Applications team focuses on driving system solutions that meet business process needs. The IT Applications Manager will manage people, processes, and systems.
PRIMARY RESPONSIBILITIES

• Provide day-to-day application development and support functions, ensuring high-quality IT services and support to Kelly-Moore end users; Meet and exceed all SLA’s. · Ongoing review of bottlenecks for application and database performance and implement strategic fixes to better the performance. · Work with management to establish and maintain IT Goals and project priorities, communicate project and activity status, and manage service issues. Manage and maintain “end-to-end” ownership of assigned technologies, services, processes, programs, and documentation.
• Document all incidents, problems, changes, knowledge items, and configuration items in designated ticketing system; ensure all tickets are current, complete, and up to date. Provide leadership in developing and enhancing our knowledge base. · Identify business process improvement opportunities, including streamlining workflow, creating, or improving documentation, evaluate and recommend effective information technology solutions and oversee the implementation of those solutions. · Work with users to understand and define business requirements for enhancements to existing applications, or lead the effort in the selection, procurement, and implementation of new applications. Produce specifications of requirements to a level that enables effective delivery of solutions. Work with business and technical resources to successfully deliver timely and cost-effective solutions.
• Develop, implement, and report the findings of suitable test plans to measure and ensure the quality of new and amended systems, configurations, packages, or services. Test new software releases/patches and identify potential negative impacts to the System. · Maintain policies and controls to ensure data integrity, security, and legal/regulatory compliance and IT Governance. · Maintain relationships with consultants, technical personnel and vendors for services and products and monitor/manage results to service agreements. · Escalate issues to senior management as appropriate for the business impact. · Provide after-hours coverage/escalation & offer support on-call rotation.

QUALIFICATIONS:

• 5+ years of progressive experience as an IT Manager, supporting Enterprise Applications. Information Technology, Bachelor’s Degree in Information Systems, Computer Science, or equivalent experience.
• Strong project management skills with the ability to plan for and manage all project tasks, resources, and budgets, drive for results, and lead diverse teams to successful implementations.
• In depth understanding of business processes, and the ability to identify process improvement opportunities, recommend effective information technology solutions, and lead implementation efforts to deliver those solutions.
• Excellent technical, analytical, diagnostics, and problem management skills.
• Ability to provide a leadership/mentor role in IT, developing expertise, efficiency, and effectiveness.
• In-depth expertise in key applications and technologies supporting business functions and strong technical expertise in IT in general including application integration and integration services.
• Strong and effective interpersonal and relationship management skills.
• Hands-on experience translating customer needs into product and system requirements.
• Ability to roll sleeves & troubleshoot issues when needed.
• Action oriented with strong focus on customer satisfaction, safety, quality, innovation, and continuous improvement.
• Strong oral, written, and overall communication skills, with the ability to tailor communication method, style and frequency to the audience and situation.
• Motivated self-starter with the ability to work autonomously, effectively prioritize and manage multiple concurrent tasks and projects, and participate as part of a team or as team leader.

REQUIREMENTS:

• Extensive knowledge of Finance, Manufacturing, Supply Planning, and Point of Sales Applications is preferred.
• Knowledge of Computer Science and/or Information Systems theory and application as is typically acquired by attaining a bachelor’s degree in computer science, certifications, or equivalent.
• ITIL Foundation certification. Relevant technical and business certifications a plus

Kelly-Moore provides equal opportunity in all terms and conditions of employment. We will not discriminate against qualified applicants or employees with respect to any terms or conditions of employment because of any basis protected by federal, state, local law including race, color, religion, religious dress or grooming practice, national origin, sex, age, marital status, physical and mental disability, medical condition, veteran status, sexual orientation, gender identity, gender expression, and genetic information.

learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.