When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.

Working Title: Issuance Advisor
Job Class: Human Services Program Representative 1
Agency: Human Services Dept

• Who May Apply: Open to all qualified job seekers
• Date Posted: 05/11/2023
• Closing Date: 05/24/2023
• Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
• Division/Unit: DHS-Payroll / TES LOCL
• Work Shift: Day Shift
• Work Hours: 8:00am -4:30pm
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $26.14 - $38.38 / hourly; $54,580 - $80,137 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Telework Eligible: Yes
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

As the Issuance Advisor you will preserve the integrity and accuracy of the benefit delivery systems (MAXIS, MEC² and EBT) for public assistance programs.

The primary relationship responsibility as the Issuance Advisor is to support county and Tribal Nation workers in areas of benefit issuance, which they are unauthorized to perform. The incumbent is in the position will serve as the communication link between DHS and various financial institutions in the area of benefit issuance. The incumbent serves as a resource to the Department of Finance, financial institutions, county and Tribal Nation workers, child care providers and vendors.

The incumbent will:

• Assist in performing state-level cash and food support benefit issuance functions which counties and/or tribes are not authorized to do, in order to ensure accurate, timely and financially accountable delivery of client benefits.
• Develop and maintain effective working relationships with county, tribal and state staff, vendors, Treasury, Financial Operations, Minnesota’s EBT vendor, Retailers and banking institutions.
• Monitor financial reports for benefit timeliness, accuracy and integrity. Perform state-level issuance functions on EDGE Web-Admin in an accurate and timely manner.

We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the community!

Minimum Qualifications

Two (2) years of professional experience determining public assistance eligibility, public assistance policy interpretation and/or training. Experience must demonstrate:

• Detailed policy knowledge of cash assistance and Supplemental Nutrition Assistance Program (SNAP)
• MAXIS knowledge
• Knowledge in public assistance processing operations along with case management procedure or public assistance accounting procedures.
• Ability to translate technical and system information for non-technical customers

Preferred Qualifications

• Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.
• Ability to work independently and in groups where the focus is dealing with and analyzing complex issues.
• Child Care Assistance payment policy knowledge
• MEC² knowledge
• Basic accounting knowledge

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Karie Vogel at karie.l.vogel@state.mn.us

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID# 65669, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Katie Xiong at katie.xiong@state.mn.us.

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 12 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.