Job description

Intake Specialist

GrahamHollis A.P.C. is seeking a Bilingual (Spanish Speaking) Intake Specialist. This position requires working some weekends with a day off during the workweek (working a total of 5 days per week) and working a minimum of 30 hours. The Intake Specialist may perform any or all of the following duties: Greet clients; answer telephone calls from potential client(s) for service, client and/or the general public; helpfully and respectfully interview potential client(s) for legal services who may be under stress of legal action; elicit factual information from potential client(s) quickly, accurately, and courteously; correctly analyze the type of legal problem presented to determine whether GrahamHollis, A.P.C. may assist, or whether a referral is appropriate; evaluate the legal need and financial eligibility of the applicant and open an application or make meaningful referrals.

Essential Functions:

• Answer a high volume of incoming calls.
• Perform personal interviews of potential client(s) for legal services.
• Accurately enter error-free data into the case management database to create a new file for all applicants.
• Duties as assigned by management.

Qualifications:

• Ability to gather and complete information from clients in a telephone interview or in person interview.
• Ability to respond to potential client(s) in a calm, empathetic and professional manner while courteously directing the conversation to the pertinent issues.
• Demonstrated written and verbal communication skills.
• Strong oral and written communication skills.
• Strong organizational skills to handle individual caseload.
• Demonstrated computer skills, including ability to work with a case management, and other software programs.
• Ability to think logically and follow written and oral instructions carefully.
• Ability to remain calm and helpful in high stress situations.
• Ability to respect confidentiality and obtain confidential information from potential client(s) for services in a trustworthy and professional manner both in person and by phone.

Desired Knowledge, Skills and Abilities:

• Bilingual in English and Spanish.
• Ability to work successfully with people from diverse backgrounds.

Compensation and Benefits:

• Starting compensation is between $20 - $23 an hour, depending on prior experience.

• 401(k) retirement plan.
• Health and Dental Insurance.
• Flexible Benefits Plan.
• Firm-paid short- and long-term disability.
• Firm-paid life insurance.
• PTO.

Please send cover letter with your resume detailing why you would be an excellent candidate for our firm to hc@grahamhollis.com

Job Types: Full-time, Part-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Travel requirement:

• No travel

Work Location: In person

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