Insurance Verification Specialist (Remote - Must Reside in Indiana)
Job description
Position Summary: Responsible for timely updating and adding current payer plan to the patient's chart utilizing all available electronic tools, including making outgoing telephone calls to both patients and payers' plans.
This is a hybrid role. Expected hours of work are Monday-Friday 8AM-4:30PM.
Major Duties and Responsibilities:
- Responsible for updating all requisite payer plan information.
- Daily - Run and work the Eligibility queue reports.
- Responsible for working the monthly Patient Aging report to identify, add, or update any missing or incorrect insurance information.
- Handles inbound calls from locations, patients, etc. with general insurance questions.
- Responsible for mail distribution, faxes, copies, scanning and E-doc process.
- Provide benefits estimates for patients' procedures.
- Other duties as assigned.
Education and/or Experience
- High school diploma or three to five years related experience and/or training in customer service and collection of medical accounts; or equivalent combination of education and experience.
- Knowledge of insurance regulations and procedures. Experience with CPT and ICD-10 is preferred.
- Excellent written and verbal communication skills
- Excellent organizational skills and multi-tasking ability
- Knowledge of billing computer software
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