Job description
Bank Midwest is seeking a full-time Insurance Personal Lines Customer Service Rep. This position works closely with all producers and customers to provide excellent customer service.
Bank Midwest offers a competitive compensation package, including 401(k), bonus program, and Employee Stock Ownership Plan. Both part-time and full-time position is eligible for benefits package, including medical/dental/vision options. Compensation is based on experience and qualifications.
Duties:
- Provide prompt, efficient, high quality service to clients and agents as the primary point of contact.
- Work with agents and insurance carriers to market both new and renewal personal lines accounts.
- Gather information as needed for renewals, changes, and other customer service related needs.
- Maintain strong business relationships with carriers, including service representatives, underwriting and claims.
- Working knowledge of the agency's core systems; EPIC and insurance carrier sites.
- Document all customer contact and interactions within core system.
Requirements:
- Licensing in Property/Casualty and Life/Health a plus; however; we will assist in training to secure proper licensing.
- Requires strong verbal/written communication skills, accuracy and attention to detail. Must have strong customer service focus and enjoy working in a team environment.
- Phone / work experience in professional office setting is preferred.
Equal Opportunity Employer
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