Play a key role in operational improvement within Amazon Web Services, where we have a history and tradition of innovative technologies and services. As part of the Data Center Position Optimization team, you will have the opportunity to join a team that partners across the global AWS Infrastructure organization to shape the future of the AWS profile and tempo to which we deliver.

The Data Center Position Optimization team is seeking a highly-skilled & driven Technical Infrastructure Program Manager who will help drive the team toward our mission of building durable and reliable data-informed processes within AWS Infrastructure. The ideal candidate has experience managing global Infrastructure projects/programs; developing, monitoring, and reporting project/program health metrics; leading cross-functional teams; developing and implementing change management plans; managing performance; and driving improvement. As a Technical Infrastructure Program Manager within this team focused on global optimization, you will be responsible for organizing and managing continuous improvement and process initiatives and play a significant role in developing, driving and managing scalable, data-driven processes.

Key job responsibilities

• The primary responsibilities from the Technical Program Manager include, but are not limited to, the following: - Lead planning, execution, and delivery tasks of multiple project/programs simultaneously.
• Determine process health metrics and key performance indicators and develop data visualization reports illustrating process health.
• Identify process improvement opportunities and gather user requirements with key internal customers.
• Develop and implement scalable, data-driven process improvement/automated solutions.
• Develop standard operating procedures, change/communication plans, and project/program-level status updates.
• Drive adoption with internal customers through effective change management.
• Anticipate potential issues and risks, and escalate appropriately and in a timely manner.
• Remain flexible to changing priorities and open to new ideas.
• Keep the customer experience as the primary focus.

A day in the life
As a technical program manager, you work closely with key stakeholders across various partner organizations and your team to develop and implement strategic initiatives and solutions. You will participate in the design, implementation, and deployment of successful large-scale programs and initiatives. You will define metrics and create success criteria allowing data to drive key business decisions and process improvements. You will participate in the definition of secure, scalable, and reliable solutions. You define mechanisms that help your team deliver results for customers and raise the operational bar.

About the team
Within AWS Data Center Planning and Delivery (DCPD), the Data Center Position Optimization (DCPO) team is responsible for performing business critical functions and driving strategic initiatives that ensure the successful hand off of usable positions to never constrain the business. The team provides accurate information and on-time delivery to our customers, builds comprehensive processes to ensure quality, and maintains high standards to eliminate defects, investigate and define problems that cross multiple organizations' scope. We challenge the status quo, organizing the right stakeholders to develop and implement both short- and long-term solutions via process optimization and automation, accelerate the growth of the organization through adaptation, innovation and scalable solutions. We operate in a space that is constantly evolving and we quickly adapt for the benefit of our customers. This is done through flexibility and innovation. We foster the organization to continuously evolve alongside the business by pursuing the appropriate regional operating models with the centralization of processes. Our team is comprised of a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and fostering an environment for growth and development. We care about your career growth and align projects that help our team members develop your technical expertise so you feel empowered to take on more ambiguous and complex responsibilities.

• Experience in SQL
• Experience in Tableau
• Experience in Data Center Planning, Delivery, and/or Operations
• Experience in Critical Path Method for Project Management
• Experience in Earned Value Management for Infrastructure Projects
• Excellent organization skills.
• Excellent written and verbal communication skills.
• High attention to detail.
• Proven ability to manage multiple, competing priorities simultaneously.
• Comfort with ambiguity; ability to be flexible in a rapidly changing environment.
• Proven track record of earning trust, taking ownership, and successfully delivering results in a fast-paced, dynamic environment.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.