Job description

Technology Support Specialist

Miron Construction Co., Inc., - Wausau Office

DEPARTMENT: Information Technology

JOB STATUS: Full Time

FLSA STATUS: Non-exempt

REPORTS TO: Technology Support Team Lead

POSITIONS SUPERVISED: None

TRAVEL REQUIRED: 15-25%

WORK SCHEDULE: Day Shift

SUCCESS:

At the heart of Miron Construction Company, Inc., is our ability to cultivate and maintain long term relationships with our clients. The keys to Miron’s success in this arena include:

· Making a personal connection with the client, based on their drivers and goals

· Having a clear understanding of client expectations, and consistently attempting to exceed them

· Producing a quality, long lasting product

· Elevating the people we work with and creating a team atmosphere

· Making a fair profit in an ethical manner

Detailed below are Miron’s expectations of the Technology Specialist’s role and how this position contributes to Miron’s success.

POSITION SUMMARY:

This individual works with our IT team to provide user support and customer service on company supported computer applications and platforms as well as troubleshoot problems and advise on the appropriate action. Also responsible to provide support services for superintendents working at construction sites.

ESSENTIAL FUNCTIONS:

· Respond to requests for technical assistance in person, via phone, electronically, or at construction job sites

· Travel to job sites and Miron Construction offices as required to perform onsite support services

· Diagnose and resolve technical hardware and software issues

· Research questions using available information resources

· Advise user on appropriate action

· Follow standard technology support procedures

· Available to work outside of core business day in the event of system outages or upgrades

· Work with solution providers to resolve problems and issues

· Redirect problems to appropriate resource

· Identify and escalate situations requiring urgent attention

· Track and route problems and requests and document resolutions

POSITION QUALIFICATIONS:

· Demonstrated comfort with and professional disposition displayed with high volume of customer contact

· Demonstrated ability to achieve successful outcomes in handling difficult situations and customers

· Strong professional disposition

· Demonstrated abilities to work efficiently in a fast paced environment

· Excellent oral/written communication skills and outstanding human relation skills

· Ability to prioritize and take direction from various staff members

· Quick thinker, at ease under pressure and comfort with troubleshooting situations

· High level of organization

· Demonstrated ability to manage multiple priorities and follow through on projects to completion

PHYSICAL DEMANDS:

See below

WORK ENVIRONMENT:

Primarily an office environment, with periodic visits to construction sites.

Job Type: Full-time

Pay: $47,840.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Schedule:

• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)

Work Location: One location

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