The Indianapolis Public Library
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Position Details

• Title: Hourly Computer Assistant II (19 hours weekly)
• Location: Wayne Branch
• Hours: 19 hours per week
• Schedule: Sunday- Saturday; Mornings, Evenings, and varied Weekends
• Starting Hourly Rate: $15.92
• FLSA Status: Non-Exempt
• Submission Deadline: May 23, 2022 at 11:59 pm. Please apply online at www.indypl.org. Candidates will be updated on their status via email, please no phone inquiries.

A successful candidate will…

• Have some training/ college at least 6 months beyond the high school level.
• Have intermediate knowledge of computer functions (Microsoft Office applications, Google applications, and iOS or Android devices and apps, printing, copy machines, etc.).
• Have previous experience working with customers face to face.
• Have previous experience assisting others with basic computer-related tasks.
• Be available to work day, evening, and weekend hours - including at least 6 Sundays per year.
• Be bilingual (preferred but not required).
• Previous experience working in a customer service position and/or working with adult instruction is preferred.

What does the job look like?

• Monitor the Computer Lab. Troubleshoot basic computer technical problems.
• Handle patron’s questions and offer computer assistance.
• Order supplies as needed and maintain printer/equipment readiness.
• Process and shelve holds.
• Assist patrons with questions regarding library policies and services, analyze and make decisions regarding patron problems, using good and appropriate judgment.
• Accept and process all outgoing and incoming materials from patrons in a timely manner.
• Assist patrons with library card applications.
• Prepare cash drawer, including preparation of bank deposit. Accept payments for overdue, lost and damaged materials.

Physical requirements include frequent standing, lifting/ carrying, hearing/ talking, and fine dexterity. Job also includes pushing and pulling up to 20 pounds. May occasionally lift more than 20 pounds.

What’s In It for You?

The Library proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels.

Interested in working for the Library, but this job doesn’t seem like the right fit? Don’t worry! We hire for a variety of different positions. Check out the jobs page on our website to see a few of the positions we hire for frequently. And watch our Current Openings page regularly so you don’t miss any opportunities!

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.