Summary/Objective

The Human Resource Manager is responsible for performing HR-related duties on a professional level and works closely with ownership in supporting designated franchise operations. This position carries out responsibilities in the following functional areas: benefits administration, employee relations, training, performance management, onboarding, policy implementation, recruitment/employment, and employment law compliance.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Responsible for recruitment and selection for in-store staff (crew members, cashiers, and store managers).

2. Monitoring employee turn-over and company growth to ensure adequate staffing levels.

3. On-boarding/Off-boarding, including new hire training and orientation (e.g., food handling, sexual harassment).

4. Ensure compliance with local and state training requirements (manager sexual harassment training).

5. Track and manage employee leaves and sick time.

6. Manage Workers’ Compensation Claims (reporting, claim submittal, tracking, related correspondence)

7. Collection and review of employee timecards to ensure employees are recording hours properly.

8. Provide direction and guidance to managers and crew members on human resource policy, including labor and employee relations, corrective counseling, policy interpretation.

9. Monitor the implementation of a performance improvement process with non-performing employees, including supervisors and managers.

10. Thoroughly investigate and research employee complaints, recommend resolutions.

11. Understand federal and California employment requirements (i.e., I-9, meal and rest periods, OSHA and DFEH).

12. Analyze, recommend, and implement preventative measures to reduce unemployment, workers’ compensation & legal claims, improve employee relations.

13. Prepare for growth by supporting managers in the development of their direct reports.

14. Lead, demonstrate, and support change management.

15. Develop training aids, SOP’s, Checklists and On-Boarding Manuals.

16. Review store manager-employee work shift scheduling.

17. Determine eligibility for medical benefits on a monthly basis.

18. Determine eligibility for life insurance.

19. Complete Annual Reporting required by state and federal government (ACA Reporting, Annual Pay Data, EEO Reporting, 300A Forms, PCORI)

20. Additional duties as assigned.

Supervisory Responsibility

This position oversees all shift supervisors & managers at the store level, ensuring consistent HR practices at 9 different locations, and is responsible for the performance management and hiring of the employees at those locations.

Work Environment

This job operates in a professional office environment, with occasional travel to local, franchise store sites. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Required Education and Experience

A bachelor’s degree and three years of human resource experience in the restaurant or hospitality industry preferred, or seven years of experience in the HR field, or any similar combination of education and experience.

Additional Eligibility Qualifications

1. PHR or SHRM-CP preferred.

2. Ability to work independently and quickly.

3. Ability to effectively prioritize and manage projects and timelines.

4. Excellent problem-solving and resolution skills.

5. Excellent communication skills, both written and verbal.