Job description

Russell Tobin and Associates is currently hiring a HR Assistant, for our Fortune 500 Client. Apply today for consideration!

Location: Minneapolis, MN

Duration: 3 months

Pay: $15.56/hr

Experience with I-9 is highly preferred.

Job Description:

• Manage queue of assigned cases and ensure timely processing occurs within specified service level agreement.
• Utilize case management tool to determine assignments and priorities.
• Maintain a useful working knowledge of company policies, procedures, government regulations and commonly accepted business ethics.
• Maintain a clear understanding of legal and compliance requirements related to assigned areas and projects.
• Work with Center of Expertise members to provide high-level focused quality customer service and resolution to non-routine escalated inquiries.
• Assist with ongoing operational processes and audits to ensure business line needs are met and all service level agreements are adhered to.
• Handle sensitive company and personal information, which requires a high degree of confidentiality.
• Employ a risk-based approach to problem solving.
• Researches and resolves discrepancies within service requests;
• Performs support for service requests, such as (but not limited to): Employment Verifications, I-9, Personnel Files, Imaging, Subpoenas, Tuition Reimbursement, Backup Day Care Reimbursement, etc.

Competencies:

• Focus on the Customer: Seek to understand the internal/external customer and meet the needs of both the customer and the company.
• Share Information: Provide information so that coworkers, customers and suppliers can understand and take action.
• Attend to Detail: Ensure that data is accurate, work is thorough and to the highest standards.
• Analyze and make Decisions: Take timely action based on assessment of data to make (good judgment, recommendations, etc.) tough decisions.
• Drive for Results: Achieve high levels of personal and organizational performance with integrity.
• Drive for Continuous Improvement: Understand and assess current practices and processes and develop innovative solutions.

Key Skills and Requirements

• Is accessible to the customer, discerning information that is significant and essential to customer success.
• Interprets customer needs accurately and develops workable technical and non-technical business solutions.
• Teaches other staff members the processes for handling customer needs.
• Balances interests of the customer against company needs.
• Assists in the establishment of service levels for a customer and manages customer satisfaction taking accountability for addressing concerns.
• Communicate ideas in a clear, concise and respectful manner in both written and verbal form to a variety of audiences.
• Time Management: Skilled in focusing on desired results, determining what is important and urgent
• Problem Solving: Identify and document problems. Use reason logic and intuition to define problems. Identify opportunities for change.
• Anticipate and plan for change process. Accept change openly, taking ownership to ensure success of change.
• Data Base Knowledge: Demonstrate knowledge of and skill in using both “flat” and relational databases.
• Process Thinking: Integrate and link individual processes—understand how seemingly unrelated components interact.
• Ability to work independently and problem solve.

#E2EADMIN

Job Types: Full-time, Contract

Pay: $15.00 - $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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