Job description

Hotel Angeleno is immediately hiring an experienced Reservations Coordinator with Opera experience to join our team.

POSITION: Responsible for handling all telephone inquiries and reservations accurately and efficiently by answering the telephones courteously, promptly, and professionally while promoting hotel services and ensuring maximum room revenues.

ESSENTIAL FUNCTIONS:

· Answer telephone promptly and courteously. Enter guest reservations into the computer system quickly and accurately segmenting reservations into the appropriate category while using the hotel's selling strategy and knowledge of all rates, package plans and hotel services, in order to close out sale and upsell the hotel as appropriate.

· Support Front Office Team with reservation billing inquiries and proper account set-up

· Monthly Reconciliation of OTA/Commissions in preparation for month-end accounting closure procedures

· Maintain a working knowledge of the sales promotions and Hotel/OTA reservation policy as it pertains to individual market and partners

· Monitor, sell, report closely and attempt to obtain alternate date reservations for all closed out dates

· Change and cancel reservations as guest requests. When canceling a reservation with deposit, complete an advance deposit refund requisition.

· Take reservations for suites, properly filling in necessary information following credit policy. Assist Front Office with special VIP and Amenity Requests

· Review group cover sheets to ensure accuracy and enter information into the computer system.

· Report rate resistance and all problems to Revenue Manager

· Assist Revenue Manager with Data Rate Input

NON-ESSENTIAL FUNCTIONS:

Be familiar with Transient Sales such as forecasting, coding, closing out and restricting dates.

Participate in hotel committees and task force opportunities.

Knowledge and Skills:

Education: A high school education or equivalent experience. Further education is desirable.

Experience: Previous Guest Services and Hotel Reservations data entry experience is helpful.

Skills and Abilities:

Must possess interpersonal skills in order to clearly communicate and liaise with Front Office Team; Sales Department; Central Reservations Office; and Travel Managers. Ability to multi-task is essential. Accounting Reconciliations is preferred.

EOE

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Reservations: 2 years (Preferred)
• Opera: 2 years (Preferred)

Work Location: In person

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