Job description

This position manages the Front Desk staff in a positive, team oriented manner to ensure our guests receive an excellent experience when staying with us. Responsible for hiring, training, mentoring and coaching the team. Showing a presence at the hotel front desk to support the staff and handle any guest issues in a timely and efficient manner. Responsible for the Night Audit staff and process.

Daily responsibilities include:

• Meet the desk agents to get any pertinent information throughout the shifts, particularly during shift changes
• Review all arrivals noting any special requests or challenges Review all departures to ensure billing is correct
• Assess whether any guest relocation will be necessary.
• Make sure all shifts are covered as scheduled, cover as necessary.
• Ensure proper credit card policies are followed.
• Ensure the proper completion of the desk agents AM/PM checklist.
• Handle guest situations as they arise in a calm professional manner.
• Assist guests with services and requests.
• Be an expert at all employee duties to ensure you are "leading by example" in all that you do.
• Complete other departmental duties as they become necessary.
• Be visible at all times to our guests and staff.

Requirements: Previous hotel experience in a management or supervisory role is required. Ability to multitask and remain calm at all times.'
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Work Location:

• One location

Job Type: Full-time

Pay: From $68,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Weekend availability

Experience:

• Hotel: 2 years (Preferred)

Work Location: One location

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