Job description

Job Description:

Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Job Duties:

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Coordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Reports any unusual occurrences or requests to the manager or assistant manager.

Manages and resolves all guest complaints in a professional and courteous manner.

Maintains customers’ privacy.

Maintains a high level of professional appearance and demeanor.

Excellent customer service.

Performs other duties as assigned.

Temp position

Job Types: Full-time, Part-time

Pay: $17.00 - $19.00 per hour

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Work Location: One location

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