Job description

Job Description

Shah Hospitality is seeking a dynamic Front Desk Agent to join our team at the Country Inn & Suites Charlotte University. The position will be responsible for arriving, departing and in-house guests as well as telephone inquiries regarding reservations, hotel information and guest concerns. Customer service must be at an all time high. Opera experience is a plus.

Hotel Front Desk Agent responsibilities include:

• GREAT ATTITUDE IS A MUST!
• Performing all check-in and check-out tasks
• Managing online and phone reservations
• Informing customers about payment methods and verifying their credit card data
• Greets, registers, and assigns rooms to guests. Issues room key and gives directions.
• Sorts incoming mail and faxes for guests
• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests' accounts
• Computes bill, collects payment, and makes change for guests
• Makes, confirms, and cancels reservations
• Posts charges such as laundry, faxes, copies to guest room ledger
• Must be knowledgeable of all in-house services and be able to assist customers when questioned.
• Room directions along with hotel outlets along with hours of operation must be explained to all customers.
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Keeping front desk clean and orderly
• Maintain updated records of bookings and payments

Job Type: Part-time

Pay: $12.00 - $13.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

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