Job description

Job description

The Lodge at Mount Snow is currently looking for a friendly, customer service focused Front Desk Associate. This is an opportunity for an individual ready to work in a great environment.

This job is a part-time position that requires weekend and holiday availability.

GENERAL RESPONSIBILITIES

• Check-in and check-out guests

• Make and confirm reservations

• Great attitude towards fellow employees and guests a must

• Process guest check-in; confirm reservations, assign a room and activating room key

• Answer all phone calls from guestrooms, outside lines, and internal call with proper telephone etiquette (all within 3 rings)

• Provide all guests with an overview of hotel and amenities

• Process all payments types e.g. charges, cash, checks, debit or credit cards

• Process all check-outs

• Follow all cash handling/banking procedures as per standard operating procedures

• Discreetly handle confidential guest information

• Ability to stand for extended periods of time

• Knowledge of local area a plus

• Must be able to lift 50+ pounds

• Coordinate with Housekeeping Department to track room readiness and communicate guest concerns if necessary

• Run daily reports and check for accuracy

• Complete assigned cashier and closing reports

• Complete shift checklist

• Balance and drop receipts according to prescribed accounting procedures

Qualifications

• Ability to manage time effectively to ensure completion of tasks

• Knowledge of hotel front desk operations

• Applicant must have hotel or customer service experience; minimum 6 months experience

• Good communication skills with the ability to listen effectively

• Ability to work quickly and efficiently under little supervision

• High school diploma or general education degree (GED) required and six to twelve months related experience/training; OR an equivalent combination of education and experience.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

PHYSICAL DEMANDS

• The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds, bending, and crawling.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Ability to commute/relocate:

• West Dover, VT 05356: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

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