Job description
Every employee of North Star Mohican Casino Resort is expected to greet and service our customers in a friendly, respectful manner and create a warm, fun atmosphere so that our customers feel welcome and enjoy visiting our establishment. North Star Mohican Casino Resort strives to provide a positive team environment where everyone contributes.
GENERAL RESPONSIBILITES:
Welcome guests and seat dining guests according to available sections and guest preference. Greet guests positively, treating each person as an individual and in a professional manner.
DUTIES:
- Ensures that the highest standards of customer service are maintained in accordance with policies and procedures set for the by North Star Mohican Casino Resort.
- Must maintain an acceptable departmental attendance record.
- Must be reliable and prompt when reporting to work.
- Must wear the approved, departmental uniform.
- Provide prompt, efficient, and courteous service to guests.
- Maintain table numbers, time served, and assigned servers for each section.
- Inform servers of guest placement and communicate any special requests or needs.
- Take comp and VIP reservations. Answer telephone calls appropriately according to procedures.
- Process monetary transactions with guests. Adhere to all revenue handling policies and procedures.
- Maintain and verify cash drawer daily; keep cash drawer supplied with sufficient monies.
- Maintain current knowledge of menu and beverage selections and menu prices.
- Have a consistent awareness of all activities occurring in each section. Visibly monitor service and performance of each server.
- Maintain a safe and clean environment for guests and fellow associates.
- Keep work area neat, clean, and stocked of needed supplies.
- Aid in clearing and setting tables, as necessary.
- Report any guest complaints or concerns to immediate supervisor for resolution.
- Be knowledgeable of the facility, as location of restrooms and telephones, hours of operations, etc. and can efficiently handle guest inquiries.
- Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance.
- Perform as a team member and assist fellow associates to ensure a smooth operation.
- Prioritize and handle multiple tasks simultaneously.
- Must adhere to all established rules, regulations, procedures, and policies of North Star Mohican Casino Resort, and the Food and Beverage Department.
- Must adhere to the Casino’s Drug and Alcohol-Free Workplace Policy during employment.
- Must maintain compliance with all workplace policies, procedures, ordinances, laws, and other communicated expectations, including but not limited to: Employment Manual, Gaming Ordinance, State Gaming Compact, Tribal Internal Controls, Departmental Procedures, memos or other communication from supervisory or regulatory personnel.
- The above-mentioned duties and responsibilities are NOT an all-inclusive list, but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based upon organization needs and/or deemed necessary by the department manager.
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