Job description

Hospital Guest Greeter - Door Guest Screener *HIRING ASAP*

Duration: 12 Months with possibility for conversion to perm

Pay: Negotiable

Location: Rochester, MN

Schedule: 12-hour shift 6am-6pm OR 6pm-6am with rotating weekends

REQUIRED:

• TWO YEARS OF CUSTOMER SERVICE EXPERIENCE in a hospital or service industry.

This role represents the Clinic as one of the first contact points a patient or visitor will encounter upon arriving to campus and serves as a critical team member in facilitating patient & visitor visits. The Security Ambassador demonstrates professionalism, effective communication and listening skills, empathy, and ability to effectively interact with patients, visitors, family members, staff and others who may present to the Clinic. The Security Ambassador will establish and maintains a courteous, respectful, and helpful demeanor while assisting and engaging with patients, visitors, and other Clinic personnel.

In addition to providing overall presence, the Security Ambassador will verify patient appointments, communicate with colleagues within the practice to gather appointment details, understand and enforce the institutional visitor policy, following designated screening script and process flows, enforce entrance utilization via the use of related visitor management equipment and any related policies (ex: masking, badging), and may greet patients and visitors and assist in navigation. The Security Ambassador primarily works at patient designated buildings/entrances to ensure policy enforcement and to monitor patient and visitor flow within the building.

Job responsibilities also include remaining calm and composed during stressful situations and effectively de-escalating conflict or stressful situations (by use of AVADE, Verbal Judo, SIRA training). This role may have view only access to the electronic medical record to support verifying information. This role may interact with various security technologies, such as visitor management system and passive weapons detection system. This position will be required to work varied hours, which may include days, evenings, days/evenings, holidays and/or weekend with rotating days off.

Job Types: Full-time, Contract

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 12 hour shift

Work Location: One location

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