*We require that all candidates submit a work sample as part of their application. Please attach a slideshow presentation (in Word or PDF format) you have authored that is intended to either train the audience in a new skill or to educate them on a particular topic. Please upload this along with a cover letter, as one single file*

• Conducts an initial and periodic training needs assessment to identify priority topics using staff surveys and interviews, contract reviews, and environmental scans in collaboration with the Learning and Development Manager.
• Receives support and assistance from the Learning and Development Manager to design and implement training for adult learners of all backgrounds in order to support the knowledge and skills needed to effectively serve PEH in healthcare, housing and community settings.
• Works closely with Homeless Services Director, department managers, other key stakeholders, and with the guidance of the Learning and Development Manager, to develop training content and materials.
• Partners with the Learning and Development Manager to develop learning collateral (e.g. handouts, tools, surveys).
• Invents new, unique ways to promote training opportunities in real time with participants.
• Engages technical assistance from consultants or outside subject matter experts as applicable.
• Receives input from the Learning and Development Manager and coordinates with other departments and teams the logistics for new hire trainings, training spaces, and materials for trainings, etc.
• Conducts outreach efforts to engage program staff through invitations, flyers, and presentations about training events.
• Leads event set up and breakdown for trainings, including organizing materials, buying supplies, etc.
• Works closely with the Learning and Development Manager to maintain and update program materials and supplies, including but not limited to: packets, informational sheets, digital recordings, webinars, and online trainings.
• Coordinates external training opportunities with community partners and institutions.
• Maintains department new hire onboarding calendar and ongoing training calendar in partnership with the Human Resources and the Learning and Development Manager.
• Advises, executes, and delivers on internal quality assurance processes to improve staff knowledge and skills relative to their job classification.
• Leads inventory management and supply ordering for training-related supplies to homeless services programs (e.g. overdose rescue kits, safe injection kits, etc.).

• Ability to prioritize work and multi-task within specific timelines.
• Adhere to professional boundaries and standards. Understand and follow basic ethics, values, and principles of social work practice.
• Experience-based understanding of coaching and mentoring practices and skills.
• Strong organizational skills and high level of attention to detail.
• Excellent interpersonal skills. Ability to establish and maintain effective working relationships with those contacted in the course of work. Exercise sound judgment in interactions with others.
• Works well under pressure and manages stress effectively in a demanding and fast paced environment.
• Demonstrates commitment to Anti-Racist work through dialogue, planning, and execution of culturally responsive resources to support staff.
• Demonstrates a commitment to staying curious, learning, communicating, and working respectfully with people different from themselves.
• Ability to be flexible and adaptive to change while maintaining a positive attitude.
• Ability to seek direction/approval from on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
• Work in a team-oriented environment with a diverse number of professionals with different work styles and support needs.
• Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident, and sensitive staff.
• Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
• Be creative and mature with a “can do,” proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.

• High School diploma or general education development test.
• 5+ years of work experience in nonprofit and/or community health settings including at least 2 years doing case management with people experiencing homelessness, living with a disability, using substances, and/or experiencing mental health challenges.
• At least 2+ years of experience delivering trainings and developing training curricula.
• Working to advanced knowledge of harm reduction, case management best practices, and community resources.
• Advanced experience using Microsoft Office, including PowerPoint, Word, Excel, and Outlook.
• Advanced experience using survey tools and presentation platforms.
• Reliable means of transportation for travel to training locations.

• Bachelor’s Degree or Master’s Degree in Social Work, Health or Human Services field.
• Lived experience relative to working with PEH (e.g. formerly homeless, social or behavioral health services consumer, criminal justice system involvement, foster care involvement, or close family-member of someone with these experiences).