Position Overview:

The Intake Coordinator is responsible for the coordination of new patient referrals, working in collaboration with Account Executives/Liaisons, referral sources, discharge planners, and location staff to ensure a seamless transition to agency services in compliance with Aveanna Healthcare policies, procedures, and federal/state regulations and guideline

Essential Job Functions may include:

• Responds to referral source and office inquires by communicating accurate and complete information
• Coordinates multiple telephone calls from internal/external customers and directs callers or tasks appropriately
• Establishes good working relationships between the location and referral sources to ensure further referrals from that source
• Reviews documentation sent by the referral source for accuracy and completeness
• Documents all forms required to process a referral in its entirety with no missing information
• Enters all referral information in real time into the Electronic Medical Record (EMR) to provide visibility across the team
• Partners with colleagues in the location to staff each case with an appropriate, skilled professional to provide the services requested and ordered
• Photocopy, fax, route, scan, or email information as needed or requested
• Maintains department logs/tracking systems as requested
• Other duties as assigned

Why Join Our Team?

• Our clinical team is a family of clinicians who work together to meet the needs of each patient
• Nationwide career opportunities where our leaders encourage advancements
• Our clinicians enjoy the flexibility of getting to build rapport with patients to produce the best clinical outcomes
• We know that our clinicians make or break the organization’s success!

Aveanna Healthcare Offers:

• 401(k) with match
• Health, Dental and Vision Benefits for employees at 30+ hours
• Tuition Discounts and Reimbursement
• PTO, Sick Time, and Paid Holidays

Requirements:

• High school diploma or GED required/LPN preferred
• Minimum of 2 years related experience
• Experience with HCHB a plus
• Proficient in Microsoft suite of products including Outlook, Word and Excel
• Proven ability to manage in a high call volume environment with accuracy and efficiency
• Demonstrated ability to prioritize multiple tasks to meet deadlines
• Demonstrated ability to interact in a collaborative manner with other departments and teams
• Medical office, customer service preferred