ATA Services is currently seeking to hire Helpdesk Techs to work in a temporary position with the State of NM – Regulation and Licensing Department. This job is expected to last until the end of June 2023.

• $25.00 per hour
• Start Date: ASAP
• Schedule: Monday – Friday; 8am – 5pm
• Location: 2550 Cerrillos Road | Santa Fe, NM 87505

Job Duties:

• Reset constituent passwords.
• Triage issues as they enter the helpdesk.
• Communicate with constituents to collect information about the issues they are experiencing.
• Contacting customers by phone and emails
• Documenting information in the ticket
• Answering helpdesk phone calls
• Other administrative tasks

Requirements:

• Experience – 2 years of experience in installing, configuring, testing, troubleshooting, and repairing client computing devices, software, telecommunications, and/or audio-visual equipment.
• Education – A minimum of a high school diploma or equivalent.

Minimum qualifications:

• Concepts of first and second-level response operations.
• Principles and practices of effective customer service.
• Basic operational characteristics of local and wide area network systems.
• Basic operational characteristics of communication systems, equipment, and devices.
• Basic operational characteristics of information technology, including computer hardware. and software components
• Basic operations, services and activities of a data center or server room.
• Basic methods and techniques of troubleshooting desktop computer and communications system hardware and software problems.

ATA Services, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.