Job description

This position is onsite at the Client location in Tulsa, OK. - Candidate must be vaccinated against Covid and have their own reliable transportation.
The dedicated position to support the TAS at Magellan handling desktop tier 2 & 3 tickets. This position has a higher level of skills that will be required, including, but not limited to, Linux, Networking and Server skills. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support
.
Monday through Friday 8 am to 5 pm central time, with one hour unbilled for lunch

Skills:

• General technical skills – Windows 7, Windows 10, MS Office Suite, Exchange, Active Directory, Networking, Wired and Wireless, Desktop and Laptop basic HW knowledge.
• Specific technical skills - Basic understanding of SQL, relational databases, Boolean statements, report structure and design, Single sign on (SSO), mobile app usage.
• Excellent customer service skills including telephone etiquette, listening skills, empathy, sense of urgency and enthusiasm.
• Excellent verbal and written communication skills in order to communicate effectively with end-users, peers, management, and client personnel. Accuracy in spelling, grammar, pronunciation & enunciation is a necessity. High level of reading and comprehension.
• Demonstrated organization and work prioritization skills
• Ability to utilize available resources
• Must be both team-oriented and self-motivated
• Strong interpersonal skills
• Requires promptness and adherence to scheduled work times, in accordance with company attendance standards
• Flexibility
• Must work independently with minimum supervision
• Effectively using Remote Desktop Management (RDM) tools
• Ability to work in a fast paced environment with frequent changes
• Must be able to determine incident criticality or escalate action to secure the appropriate resolution provider, using the tools provided. Customer identification and verification of problem through probing questions and effective listening skills, while using provided processes and/or systems.

Required Years of Experience:

2 + years of technical help desk Tier-3 or equivalent experience, imaging experience is a must.
Prior experience with using Remote tools as well as experience on Software and Hardware for Mobile Devices, Desktops, Workstations, Notebooks and Printers

Job Type: Full-time

Salary: $22.00 - $24.00 per hour

Experience level:

• 2 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Tulsa, OK 74172: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 2 years (Preferred)
• Windows: 2 years (Preferred)

Work Location: One location

learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.