Job description

LOOKING TO START YOUR IT CAREER?

We may just have what you’re looking for! Located just steps from the Cumberland stop on the Blue Line, Redwood Group LLC is a managed services group specializing in small to mid-size businesses. We are seeking a:

HELP DESK TECHNICIAN

Primary responsibilities include:

· Deploy new computers

· Create, maintain, and delete user accounts as needed

· Troubleshoot desktop hardware and software issues

· Configure, maintain, and troubleshoot issues with peripherals (printers, scanners, etc.)

· Answer/assist with basic user “how to” questions (how to add signature to Outlook)

· Provide remote and on-site support to clients

· Document all work performed in ticketing system

· Good communications skills and personality

· Enjoy a fast-paced work environment

· Strong documentation skill; all work needs to be promptly and clearly documented

· Car/Driver’s License

· Able to lift to 50lbs (printers, computers, servers etc.)

Requirements: at least one industry certification (A+, CompTIA Network+, Microsoft) associate degree in computer science (bachelor’s degree preferred), prefer help desk experience, the ability to work independently and as a team member, exceptional communication skills, and outstanding customer service skills.

This is a full-time position (Monday-Friday) with a starting base of $45+K (depending on level of experience), with a generous benefit package. A background check and clean DMV report are required. Candidates must have reliable transportation and be willing to travel 20% of the time.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

License/Certification:

• A+, Network+, Microsoft (Required)

Work Location: In person

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