Job description
HELP DESK SUPPORT SPECIALIST
- Full time, full-year, non-union position
- Hours 7:00 AM - 3:00 PM
- Benefit and retirement eligible
- Required Qualifications:
- High School Diploma or Equivalent
- Prior information technology experience preferred
Skills Required:
- Proficiency with MacOS, Windows 10, and ChromeOS, iPadOS, iOS
- Familiarity with Google productivity suite
- Excellent written and oral communication skills
- Organized and able to keep detailed notes on tickets
- Ability to diagnose and resolve basic computer technical issues
Responsibilities include, but are not limited to:
- Provide tier 1 technical support to staff, students, and families
- Setup, configure, diagnose and repair end-user devices including Chromebooks, iPads, Windows laptops/desktops, and MacBooks
- Ability to follow EdTech policies and procedures
- Provide support with Google Workspace for Education
- Support district staff with all District required technology and systems
- Maintain accurate inventory of technology
- Identify and escalate issues within the EdTech team
- Follow-up with customers to ensure issues are resolved
- Process warranty repair requests with vendors
- On rare occasion, may be required to travel to other school buildings in the district.
- All other duties as assigned by the Director of Educational Technology
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